As the Lead Customer Care Representative, I play a crucial role in supporting customers by resolving complaints and concerns, overseeing and assisting Customer Care Representatives in their duties, and performing daily activities within the Customer Care Center. I handle a high volume of communications from customers, serving as the initial contact for department functions. I identify customer needs, provide solutions, and dispatch appropriate personnel. I maintain and operate multiple computer systems for data entry and record retrieval, manage utility service requests, and ensure accurate record-keeping. This includes accurately entering utility and general/miscellaneous billing information, recording and collecting related fees, and coordinating electric and water utility service disconnections and reconnections. I coordinate emergency responses, monitor weather updates, and initiate mass notifications. Additionally, I support other division personnel, assist management, and ensure reliable 24-hour operations. I also train new employees and meet performance metrics. Strong customer service, communication, and multitasking skills are essential in my role, along with knowledge of office equipment, Microsoft Office applications, and public utility operations.

As a Public Utilities Lead Dispatcher, I handled a high volume of communications from customers and served as the initial contact for other departments. I identified customers' needs, provided solutions, and dispatched appropriate personnel. I maintained and operated multiple computer systems for data entry and record retrieval, managed utility service requests, and ensured accurate record-keeping. I coordinated emergency responses, monitored weather updates, and initiated mass notifications. I supported other division personnel, trained new employees, met performance metrics, and assisted management with various tasks and projects. I possess strong customer service, communication, and multitasking skills, along with knowledge of office equipment, Microsoft Office applications, and public utility operations.

As a Utilities Dispatcher, I was responsible for coordinating and dispatching utility service requests, managing communication between customers and field personnel, and ensuring efficient operations of utility services. My key responsibilities included handling incoming calls and service requests, scheduling and dispatching field crews, maintaining clear communication with field personnel and other departments, and entering and retrieving data from multiple computer systems. I also coordinated emergency responses, monitored weather updates, and initiated mass notifications. Providing excellent customer service, supporting other division personnel, training new employees, and assisting management with various tasks and projects were also essential duties. I possessed strong customer service, communication, and multitasking skills, along with proficiency in office equipment and Microsoft Office applications. I had knowledge of public utility operations and emergency management.

As a Community Service Officer, I provided support to the Village of Oswego by performing a variety of non-emergency and administrative duties. My role was crucial in maintaining safety and ensuring the well-being of the community. I responded to non-emergency calls and took appropriate action, assisted in crime prevention activities and community policing, and collected evidence and information for cases. I interacted with the community and conducted presentations on safety awareness, maintained records of incidents, and wrote reports. Additionally, I directed traffic and enforced local parking regulations, assisted in emergency situations, and provided first aid when necessary. I worked closely with local law enforcement and reported any suspicious activities. My administrative tasks included answering phones, typing reports, and maintaining databases. I also supported the community in areas such as animal control, and neighborhood watch programs. I possess excellent communication and problem-solving skills, a strong desire to serve the community, and the ability to handle multiple tasks in a fast-paced environment. I am knowledgeable about local and state laws and proficient in using office equipment and computer systems. My preferred experience includes previous roles in similar positions or law enforcement and familiarity with community service operations and procedures.

As a School Bus Driver, I was responsible for safely transporting students to and from school, as well as to extracurricular events. My duties included following specific routes and schedules, ensuring the bus was maintained in good working order, and obeying all traffic laws. I monitored students during the trip, assisted them with boarding and disembarking, and maintained order and discipline on the bus. Additionally, I conducted pre-trip inspections to ensure the bus's safety, communicated effectively with students, parents, and school staff, and provided excellent customer service. My role was crucial in creating a positive and safe environment for students during their commute.

As a Journeyman Wireman, I was responsible for planning, installing, and repairing electrical wiring, fixtures, and control equipment in various settings, including residential, commercial, and industrial projects. My duties included reading and interpreting blueprints and technical diagrams, installing and maintaining electrical control systems, wiring, and lighting systems, and inspecting electrical components such as transformers and circuit breakers. I also troubleshooted electrical issues using appropriate testing devices, ensured compliance with local and national electrical codes, and performed general electrical maintenance. Additionally, I advised management on potential hazards, trained and mentored apprentice electricians, and conducted regular preventive maintenance on electrical systems. My role required a deep understanding of safety procedures, strong problem-solving skills, and the ability to work independently or under the supervision of a master electrician.

Emergency Management volunteer for the City of Naperville

Alarm board call taker