David Ladelle Email & Phone Number

Ralaigh

Incorporated computer business; install and maintain home and small business networks, including MS Windows peer-to-peer and NT Server systems; custom system integration of home and business computer systems; technical support, troubleshooting and repair.

Work Remotely From Home.

T4 Senior Support Analyst supporting Defense Commissary Agency's (DeCA) operations (T1, 2, 3, & 4) assisting with software development by scripting packages and troubleshooting multiple applications.• Provide input in documentation for DeCA Tiers 1-4 library consisting of over 1000 documents.• Assist in the development of Technical Support onboarding training program for Tiers 1-4.• Refined T4’s monitoring process and ability to gather data from enterprise servers and workstations.

Raleigh-Durham, North Carolina Area

operations of Retail System Software (RSS) to 47,000+ point of sale terminals at 17,000+ Post Offices.• Designed, initiated, and maintained tools that automated site deployments to USPS’ POS terminals.• Developed software to automate printer installations while conserving time and resource bandwidth.• Created software to gather time statistics and other metrics for process improvement.

Raleigh-Durham, North Carolina Area

Computer migration project for NC DOT

Tier 3 Deskside support.

Bridgewater, Nj

Scripted an automation process to migrate user data and settings to Windows 7Used adaptive scripting to create automated cross-platform software duplicationScripted a printer utility to remap legacy x86 network printers into the x64 environmentResolved legacy software compatibility to function in the x64 environmentManaged Tier 1 and Tier 2 Project Technicians, including hiring recommendationsMigrated 3,000 users to Windows 7Migrated 1,200 users’ domain accounts, home drives and Exchange mailboxesProvided tier 3 desktop engineering support for post migration trends and issuesUtilized Remedy incident management system including queue management, reporting and SLA compliance

Somerville, Nj

Installed Windows server. Configure Active Directory.Cinfigure Wi-Fi security.Installed network wiring as needed

All aspects of on-site support of workstations, servers and network installation and support.

troubleshooting and repair of high-end audio, video and home automation equipment at the component level; installation, calibration and repair of video projection systems; .Writing customized software programs for home theater automation systems;