David Lai Email & Phone Number

Concord, Ontario

Installation, repair and troubleshooting of computer network cabling, digital X-ray sensors, computer servers, computers, dental imaging software, and phone support.

Toronto, Canada Area

Provide installation, repair, support, and service of digial X-Ray machines, computer networks and it's accompanying software.

Stand alone new concept restaurant. Developed all operational training manuals including financial cost controls, management training,staff training, health and safety manuals, marketing strategies, menu development, and worked closely with the Sheraton Hotel to satisfy guest needs. Maximized a limited budget while developing a businessfrom birth.

First location in the world. Licensed by the International Olympic Committee. Developed Olympic themed restaurant within the facility along with a catering menu for the venue. Worked closely with the sales department to execute events. Learned about the value, responsibility, and challenges of an Official Olympic venue.

First location in Canada. Developed all operational manuals, along with systems controls and procedures. Built and transformed a successful U.S. concept for the Canadian market.

Turned a financially stressed concept into a profitable location. Focused on merchandising, local and brand marketing of an international known brand, along with organizing high profile events.

Provided training and procedural support for new Managers and Owners while supporting ownership with the execution of operational systems according to corporate standards. Learned the value of developing and forming relationships towards a mutual goal.

Team leader of 7 new store openings. Also a team member for the development of corporate of service standards, training procedures, and cost control systems. Promoted to Area Manager. Practiced the skills of multi-tasking while leading a team towards setting the highest standards under extreme pressure.

Implemented system wide changes to meet corporate standards, and brought all costs within budgeted expectations. Promoted to Head Office. Learned the value of time management, accountability, and consistent management concepts.

Became a top 3 location in terms of sales, food cost and labour cost after 8 months. Manager of the month for developing first corporate policy on health and safety procedures. Promoted to multi-unit General Manager. Executed a solid training program and menu within a themed concept.

High volume location with over 400 seats and $5+ million in annual sales. Focus on bus tours, special events, and family dining. Increased sales by 20%, and bottom line profits by 35%. Lowered food cost by 2%, and labour by 3%. Learned the value of high volume efficiency.

Electronic Engineering Technologist

Ba, Economics