Develop, review and maintain Standard Operating Procedures (SOP) to formalize business processes and ensure compliance with auditing, statutory and regulatory requirements.Design and develop business process maps to illustrate interrelated activities within processes from start to finish.Collaborate with internal stakeholders to resolve issues, mitigate risks, close control gaps and enhance business processes.

Managed roll out projects that required effective deployment and installation of equipment and accessories leading to positive merchant experience.Analysis and reporting of equipment services expenses.Successfully managed cost optimization project leading to significant cost savings.

Taught Operations Management, Operations Research, Business Management and Total Quality Management (TQM) subjects in the Faculty of Law and Management.Published research papers in academic journals and conferences in the field of Quality Management.Obtained excellent students' feedback and peer recognition through outstanding teaching methods.Led Quality Assurance activities within the Faculty to comply with the University Quality Assurance Framework.Managed educational events such as Practicum, University Exchange Program, Executive Development Program, and Seminars.In addition to being an academic, I was much involved in Management training and consultancy.Implemented and audited Quality Management System in small, medium and large organizations in both manufacturing and service industries, leading to ISO 9001 certification.Reduced customer complaints by 70% through problem solving and process improvement.Designed, developed and delivered corporate training courses in Business Management, Quality Management System and Auditing, Problem Solving, Customer Service, Supervisory Skills and Team Building.

Implemented ISO 9001 Quality Management System (QMS) for the group of companies which encompasses the production, assembly and distribution of textile accessories.Developed Standard Operating Procedures (SOP) and managed internal quality audits and third party audits to maintain ISO 9001 certification.Conducted quarterly Management Review meetings to assess the effectiveness of processes and procedures to ensure continuous improvement.Achieved high productivity level, rapid service delivery and excellent overall customer satisfaction.