Driven by a results-focused approach, I excelled at PHINIA Australia PTY LTD, enhancing customer satisfaction and loyalty through expert complaint resolution and relationship building. My skill in budgeting and forecast and keen attention to detail led to significant service improvements, demonstrating my commitment to excellence and strong problem-solving skills. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations and have good Time management skills. With my 25 years of working experience, I can be a very valuable Team member in your company bringing in new ideas and support.
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Sales RepresentativePhinia -
Sales & Operation Coordinator/Customer Service ManagerPhinia Australia Pty Ltd(Delphi/Borgwarner) Aug 2008 - PresentPHINIA Australia is known to be an Aftermarket wholesaler of automotive parts in Oceania Region. BorgWarner (USA) acquired Delphi and later Spin off as PHINIA.· Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.· Reduced customer complaints, proactively addressing issues and implementing effective solutions.· Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.· Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.· Worked together with different department to identify gaps for service improvement.· Improved response times for customer inquiries with efficient Time management and prioritization techniques· Manage customer sales Orders, by order acknowledgment to customers, price check, stock or lead time availability and execute orders in SAP system.· Creating Delivery notes upon checking stock availability for dispatch.· Coordinate proof of delivery and arrange invoices to customers on timely basis. Oversee delivery note report, ensuring all deliveries are invoiced and on timely manner.· Report Sales projection to the Sales/Management Team on weekly basis with logic suggestions.· Extract Customer Supply Chain Metrics -fill rates percentage and measure against target and submit to management on weekly basis.· Perform stock reconciliation for variance in stock takes.· Perform customer account reconciliation and resolve issues for accounts receivable.
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Business Analyst/ Finance OfficerPhinia Australia Pty Ltd(Delphi/Borgwarner) 2008 - 2012· Driving and testing internal control polices on monthly basis.· Internal control sells price & margin checks between customer order Vs system, order receive date Vs the date it gets keyed in system.· Check delivery note raise date vs proof of delivery receive vs invoice date within companies considered internal control policy.· Check supplier invoice cost Vs system cost vs payment cost, and payment term within companies’ internal policy measures.· Calculate & review customer / supplier fill rates with management.· Review Gross profit percentage by part & customer with product benchmark percentage, and reporting.· Calculate obsolete products based on age and stock on hand vs future demand in market.· Prepare Bank reconciliation.· Prepare Account reconciliation for all balance sheet items and process adjustments in the system via journals and reporting to management· BAS preparation.· Assist accountant in carrying out audit.· Relief accountant and prepare and communicate & reporting Financials and sales to headquarters in USA, China.
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AccountantHangton Pacific Co Ltd Jan 2004 - Oct 2007This company dominant in international fishing and exporting to USA/China.· Handled day-to-day accounting processes to drive financial accuracy.· Gathered financial information, prepared balance sheets for reporting monthly and yearly.· Measure and control cost vs budgets.· Prepare cash flows, support in sales budget & forecast, and oversee bank reconciliations.· Experience with MYOB software.· Implement internal control system to avoid errors which improved financial reporting accuracy.· Arrange and engage with internal and external auditors to improve on process.· Oversee all accounting process & staff management.
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AccountantSun (Fiji) News Limited Apr 2000 - Aug 2003This company is a publishing newspaper industry.· Prepare Annual & monthly financial statements.· Recording of data in MYOB systems· Oversee office security systems.· Oversee Accounts payable & receivable.· Prepare Bank reconciliation.· Oversee and approve Payroll calculations.· Prepare Costing on import goods.· Prepare VAT, PAYE & FNPF Returns· Maintaining fixed Asset Register· Forecasting & prepare company cash flow.
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Accounts Clerk/Assistant AccountantC J Patel & Co Ltd Feb 1994 - Feb 2000This company has 13 inter companies, consists of retail & manufacturing companies.· Data entry of sales invoices and supplier invoices· Prepare bank Reconciliation.· Prepare wages and payroll.· Prepare payments.· Prepare stock count process and reconciliations.· Prepare journal journals for month end adjustments.· Prepare account reconciliations.
David Lal Education Details
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Latrobe UniversityAccounting -
Chisholm InsituteAccounting -
Fntc (Tafe)Accounting
Frequently Asked Questions about David Lal
What company does David Lal work for?
David Lal works for Phinia
What is David Lal's role at the current company?
David Lal's current role is Sales Representative at PHINIA.
What schools did David Lal attend?
David Lal attended Latrobe University, Chisholm Insitute, Fntc (Tafe).
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