Proven leader with a track record of driving significant growth, enhancing customer satisfaction, and leading teams to top performance. Skilled in P&L Management and fostering team collaboration, I've consistently elevated operational standards and financial outcomes. Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Leadership trainer to develop strong and balanced teams. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities, and interpersonal communication strengths.Hyatt Hotel Corporation - Hyatt Place DFW Airport - General Manager DFW Airport, TX • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.• Received global award for Outstanding Opening Hotel Performance by Hyatt Corporation after 1st full year of operations.• Awarded 'Best Airport Hotel in Texas' 3 consecutive years, based on guest scores from a compilation of review sites (Trip Advisor, Google, Booking.com, etc)• Consistently ranked in the top 3 out of all 800+ Hyatt hotels worldwide in guest survey areas of customer service and staff sincerely cared.• Selected as a training hotel by Hyatt Corporation for all new Hyatt Place GMs in the Americas due to our consistent achievements and adhering to Hyatt brand standards.• Appointed to a corporate trainer position with Hyatt in 2018 in addition to my responsibilities as a General Manager.Hyatt Hotel Corporation - Hyatt Place OKC Airport - General Manager Oklahoma City, OK • Developed and implemented strategies to increase sales and profitability.• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.• Monitored financial performance, set budgets, and controlled expenses to provide financial stability and long-term organizational growth.• Increased total sales by 16.2%, GOP by 69.3% and revpar by 16.5%.