David Lamberth Email & Phone Number

Clayton, North Carolina, United States

Raleigh-Durham, North Carolina Area

Raleigh, North Carolina

• Develop high quality interactive documents based on customer requirements and industry standards.• Plan and manage work pipeline to achieve departmental prioritization goals and effectively produce deliverables. • Proactively developed basic understanding of SQL and advanced knowledge of proprietary HTML based coding concepts.• Utilize technology such as Microsoft Word, Excel and PowerPoint to produce detailed and accurate work.• Effectively communicate and develop strong… Show more • Develop high quality interactive documents based on customer requirements and industry standards.• Plan and manage work pipeline to achieve departmental prioritization goals and effectively produce deliverables. • Proactively developed basic understanding of SQL and advanced knowledge of proprietary HTML based coding concepts.• Utilize technology such as Microsoft Word, Excel and PowerPoint to produce detailed and accurate work.• Effectively communicate and develop strong relationships with internal and external stakeholders to deliver a high quality product. Show less

Cary, North Carolina

• Remotely assisted users with troubleshooting, diagnosis, and resolution of hardware and software issues.• Utilized enterprise systems such as Active Directory, DameWare and ServiceNow to provide professional IT services.• Experienced with software deployment and installation using System Center Configuration Manager (SCCM).• Met SLAs while efficiency configuring software for VPN access, Microsoft Office 2010-13, and general end user software.

Morrisville, North Carolina

• Developed action plans with management and operations to efficiently manage quoting and product supply with the use of software such as Salesforce.• Created and delivered understandable technical documentation to non-technical buyers.• Supported customers with post-sales hardware and software issues.• Provided computer and product training to customers to promote informed buying decisions.

Durham, Nc

• Provided tier 1 troubleshooting and ticketing for commercial customers to help resolve business impacting situations.• Routed tickets to proper resources such as circuit team or tier II engineers to resolve network troubles.• Developed resource materials and process documentation for while acting as subject matter expert for the department.• Reviewed work orders and case notes for process failures and compliance shortfalls.• Collaborated with other carriers to resolve… Show more • Provided tier 1 troubleshooting and ticketing for commercial customers to help resolve business impacting situations.• Routed tickets to proper resources such as circuit team or tier II engineers to resolve network troubles.• Developed resource materials and process documentation for while acting as subject matter expert for the department.• Reviewed work orders and case notes for process failures and compliance shortfalls.• Collaborated with other carriers to resolve unplanned/planned outages for equipment maintenance and installations.• Analyzed ticketing documentation for process failures and compliance shortfalls to coach analysts on performance improvements. Show less