David Lammon Email & Phone Number

Bethesda, Maryland, United States

• Mobile Key Engineer SME at Marriott for three different PMS Systems (Lightspeed, FOSSE, and FSPMS).
• Responsible for upgrading properties to Mobile Key 2 and ensuring its seamless integration.
• This role has required meticulous attention to detail and a comprehensive understanding of hotel operations and technical requirements.

Chicago, Illinois, United States

• Remotely supported Opera/Micros Legacy system functionality and updates while GWL transitioned toAgilysys PMS/POS system. Served as SME for all Lodge requests while maintaining SLA requirements andcross training other.
• Interacted with C-Suite and Marketing Directors daily to analyze and implement changes to maximize profits for all current marketing programs at retail locations across all 20 Lodges.
• Lead team that implemented new seasonal promotions at all Dunkin' locations within Great Wolf.
• Point-Of-Contact (POC) for all mission-critical issues. Routinely worked after hours, nights, weekends, andholidays to solve issues that arose outside of normal business hours.
• Assisted with creating OPERA room descriptions, updating room rates, and resolving accountingdiscrepancies at all GWL resorts.
• SME for all POS hardware including terminals, kiosks, KDS systems, & Mobile Applications.

St Joseph, Michigan, United States

• Research and develop PACE IT department strategic plans and initiatives
• Develops and implements IT policies and procedures
• Manage helpdesk operations. Maintain acceptable SLA times utilizing Freshdesk.
• Design, implement, and manage all server and network infrastructure
• Create and submit comprehensive IT departmental budget and forecast
• Develop and maintain disaster recovery plans for IT infrastructure and resources

Las Vegas, Nevada, United States

• Technical liaison for Casino properties; maintain / troubleshoot OASIS software suite for assigned casinos.
• System Matter Expert for Oasis 360 Casino Management System, and assisted teams throughout United States with new installations, upgrades and conversions of Casino Complexes.
• Traveled 70-85% supporting casino staff during system training, installations, and service consultation visits.
• Project Manager for 2 Cruise Lines (Royal Caribbean and Crystal Cruises.
• Worked with VP of IT in overseeing, planning, evaluating, coordinating and reporting of casino operations ensuring adherence to budgets, international commission policies and procedures.
• Configured and implemented mobile apps, online gaming, social media, and on-site systems to train staff in all aspects of casino marketing including promotions and awards.

Phoenix, Arizona Area

• Provided Initial training to all hotel staff members at new Choice Hotels.
• Provided Specialized Training on Revenue Management Application.
• Assisted with the opening of over 50 hotels throughout the United States.
• Conducted remote webinars for onboarding and initial hotel setup prior to arriving onsite.
• Coordinated quarterly Regional Training Workshops

Oklahoma City, Oklahoma

• Recruited by DELL to assist them with the creation of a new Technical Support Department
• Our team of 50 completely built a new call center for Dell to handle the most irate callers. These had previously been outsourced to offshore teams.
• Enjoyed huge success by training others to utilize effective listening skills.
• Empowerment of agents minimized call times and maximized Customer Satisfaction.

Naples, Florida

• Responsible for managing the daily operations of two IT Service Desks located at two separate campuses of Naples Community Hospital.
• Handled AD account setup, permission setup, and User support for over 3300 Users.
• Project Manager responsible for the entire move of the Main Service Desk to another location within the building. I gained extensive knowledge of cabling, wiring, server room setups, logistics, and facility.
• Responsible for all scheduling, hiring, coaching, reviewing, mentoring, and training of 20 IT Desktop Service Technicians, IT. Analysts, and Network Technicians.
• Create and submit comprehensive IT departmental budget and forecast
• Develop and maintain disaster recovery plans for IT infrastructure and resources

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Activities and Societies: Assistant General Manager - University ConcessionsWell rounded education and social growth focusing on Computer.

Bachelor Of Business Administration - Bba, Business Administration And Management, General