David Lammon Email & Phone Number

Bethesda, Maryland, United States

• Mobile Key Engineer SME at Marriott for three different PMS Systems (Lightspeed, FOSSE, and FSPMS).• Responsible for upgrading properties to Mobile Key 2 and ensuring its seamless integration. • This role has required meticulous attention to detail and a comprehensive understanding of hotel operations and technical requirements.

Chicago, Illinois, United States

Remotely supported Opera/Micros Legacy system functionality and updates while GWL transitioned toAgilysys PMS/POS system. Served as SME for all Lodge requests while maintaining SLA requirements andcross training other staff. Extensive helpdesk ticketing system admin.• Interacted with C-Suite and Marketing Directors daily to analyze and implement changes to maximize profits for all current marketing programs at retail locations across all 20 Lodges.• Lead team that implemented new seasonal promotions at all Dunkin' locations within Great Wolf.• Point-Of-Contact (POC) for all mission-critical issues. Routinely worked after hours, nights, weekends, andholidays to solve issues that arose outside of normal business hours.• Assisted with creating OPERA room descriptions, updating room rates, and resolving accountingdiscrepancies at all GWL resorts.• SME for all POS hardware including terminals, kiosks, KDS systems, & Mobile Applications.

St Joseph, Michigan, United States

• Research and develop PACE IT department strategic plans and initiatives• Develops and implements IT policies and procedures• Manage helpdesk operations. Maintain acceptable SLA times utilizing Freshdesk.• Design, implement, and manage all server and network infrastructure• Create and submit comprehensive IT departmental budget and forecast• Develop and maintain disaster recovery plans for IT infrastructure and resources• Manage and engineer VoIP phone system• Act as webmaster for PACE public website and internal intranet

Las Vegas, Nevada, United States

• Technical liaison for Casino properties; maintain / troubleshoot OASIS software suite for assigned casinos.• System Matter Expert for Oasis 360 Casino Management System, and assisted teams throughout United States with new installations, upgrades and conversions of Casino Complexes.• Traveled 70-85% supporting casino staff during system training, installations, and service consultation visits.• Project Manager for 2 Cruise Lines (Royal Caribbean and Crystal Cruises.• Worked with VP of IT in overseeing, planning, evaluating, coordinating and reporting of casino operations ensuring adherence to budgets, international commission policies and procedures.• Configured and implemented mobile apps, online gaming, social media, and on-site systems to train staff in all aspects of casino marketing including promotions and awards.

Phoenix, Arizona Area

• Provided Initial training to all hotel staff members at new Choice Hotels.• Provided Specialized Training on Revenue Management Application.• Assisted with the opening of over 50 hotels throughout the United States.• Conducted remote webinars for onboarding and initial hotel setup prior to arriving onsite.• Coordinated quarterly Regional Training Workshops

Oklahoma City, Oklahoma

• Recruited by DELL to assist them with the creation of a new Technical Support Department• Our team of 50 completely built a new call center for Dell to handle the most irate callers. These had previously been outsourced to offshore teams.• Enjoyed huge success by training others to utilize effective listening skills.• Empowerment of agents minimized call times and maximized Customer Satisfaction.

Naples, Florida

• Responsible for managing the daily operations of two IT Service Desks located at two separate campuses of Naples Community Hospital.• Handled AD account setup, permission setup, and User support for over 3300 Users.• Project Manager responsible for the entire move of the Main Service Desk to another location within the building. I gained extensive knowledge of cabling, wiring, server room setups, logistics, and facility coordination of five separate departments.• Responsible for all scheduling, hiring, coaching, reviewing, mentoring, and training of 20 IT Desktop Service Technicians, IT. Analysts, and Network Technicians.• Create and submit comprehensive IT departmental budget and forecast• Develop and maintain disaster recovery plans for IT infrastructure and resources• Manage and engineer VoIP phone system• Act as webmaster for PACE public website

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Activities and Societies: Assistant General Manager - University ConcessionsWell rounded education and social growth focusing on Computer.

Bachelor Of Business Administration - Bba, Business Administration And Management, General