 Utilized EMS Software – BookIt to ensure timely room reservations and guest offices Routed email or phone calls for everyone who calls and emails at the firm Hosted after work cocktail hours for 20-50+ guests.

 Prepare events one day prior to their scheduled date Perform customer inspections to verify satisfaction of arrangements and provisions Transport food and beverages from the kitchen to the appropriate conference rooms Continue to monitor event room in order to ensure items get properly replenish Regularly check refrigerators and freezers for proper functioning and to ensure food quality

 Monitor set-up and break-down of events, while catering to multiple cruise levels and stations Guided guests through menus using knowledge of the food and beverages Routinely cleaned work areas, glassware and silverware throughout Monitored guest for intoxication and immediately reported concerns to management Handled customer concerns, including immediately resolving issues or contacting proper management