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Experienced IT professional with a demonstrated history of working in the Managed Services Provider (MSP) industry. Skilled in Customer Service, Windows Server, Leadership, Time Management, and creating processes and procedures.
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Senior Network EngineerStepup It Services, Llc Jun 2021 - Jan 2023-L3 Engineer on Professional Services team-Design and implement technical solutions for clients-Provide backline escalation L3 support for Support team-Create and collaborate on policies and procedures for Professional Services team -
Field Engineer - Service Desk LeadStraight Edge Technology, Inc. Nov 2017 - Jun 2021Corpus Christi, Texas, United States-Senior Field Engineer for Service Desk team-Provide remote and onsite support-Support over 50 small to medium sized businesses across Texas-Handle escalation tickets and service requests-Manage and maintain multiple different environments including health care, legal, and oil/gas-Coach other team members on IT processes and procedures-Implement new processes and procedures for Service Desk -
It SpecialistThe Healthcare Management Group Feb 2017 - Aug 2017Cincinnati, Oh-Provide remote and on-site support for 8 assisted living facilities in the Greater Cincinnati Area-Troubleshoot, resolve, and document fixes for issues ranging from workstations to servers and network devices-Install, test, and diagnose network devices such as data cables (CAT5/6), patch panels, switches, etc.-Work directly with residents in assisted living locations as well as corporate employees-Deploy, test, and maintain infrastructure upgrades as requested
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It Helpdesk Specialist IiCarl Zeiss Vision Jul 2016 - Oct 2016Hebron, Ky
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It Support Technician IiTotal Quality Logistics Jun 2015 - Jun 2016Cincinnati, Ohio Area•Provide frontline technical support to on-site and remote employees by diagnosing and resolving software, hardware, mobile app, and phone system issues.•Perform PC repairs, upgrades and reimaging.•Set up new workstations and relocate existing ones (light bending/lifting required).•Utilize SCSM/SCCM to manage inbound support requests and software upgrades/rollouts.•Create and manage Active Directory/Exchange accounts.•When on-call, respond to occasional after-hours calls from employees regarding technical issues.•Manage 3rd party vendor websites -
It Helpdesk InternWabash College Aug 2011 - Dec 2014Crawfordsville, InAssisting the IT Services HelpDesk with various tasks including:-Fixing computer hardware issues-Assessing and repairing software problems-Install new computer hardware -
It Services Summer InternWabash College May 2014 - Aug 2014Crawfordsville, InSummer work that focused on installing over 100 new computers and laptops across Wabash College. -
It Services Summer InternWabash College May 2013 - Aug 2013Crawfordsville, InSummer work that focused on installing over 100 new computers and laptops across Wabash College.
David Lawhorn Education Details
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Mathematics
Frequently Asked Questions about David Lawhorn
What is David Lawhorn's role at the current company?
David Lawhorn's current role is IT Professional.
What is David Lawhorn's email address?
David Lawhorn's email address is la****@****ash.edu
What is David Lawhorn's direct phone number?
David Lawhorn's direct phone number is +151386*****
What schools did David Lawhorn attend?
David Lawhorn attended Wabash College.
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