-L3 Engineer on Professional Services team-Design and implement technical solutions for clients-Provide backline escalation L3 support for Support team-Create and collaborate on policies and procedures for Professional Services team

-Senior Field Engineer for Service Desk team-Provide remote and onsite support-Support over 50 small to medium sized businesses across Texas-Handle escalation tickets and service requests-Manage and maintain multiple different environments including health care, legal, and oil/gas-Coach other team members on IT processes and procedures-Implement new processes and procedures for Service Desk

-Provide remote and on-site support for 8 assisted living facilities in the Greater Cincinnati Area-Troubleshoot, resolve, and document fixes for issues ranging from workstations to servers and network devices-Install, test, and diagnose network devices such as data cables (CAT5/6), patch panels, switches, etc.-Work directly with residents in assisted living locations as well as corporate employees-Deploy, test, and maintain infrastructure upgrades as requested

•Provide frontline technical support to on-site and remote employees by diagnosing and resolving software, hardware, mobile app, and phone system issues.•Perform PC repairs, upgrades and reimaging.•Set up new workstations and relocate existing ones (light bending/lifting required).•Utilize SCSM/SCCM to manage inbound support requests and software upgrades/rollouts.•Create and manage Active Directory/Exchange accounts.•When on-call, respond to occasional after-hours calls from employees regarding technical issues.•Manage 3rd party vendor websites

Assisting the IT Services HelpDesk with various tasks including:-Fixing computer hardware issues-Assessing and repairing software problems-Install new computer hardware

Summer work that focused on installing over 100 new computers and laptops across Wabash College.

Summer work that focused on installing over 100 new computers and laptops across Wabash College.