David Lawry Email & Phone Number

Phoenix, Arizona

Phoenix, Arizona Area

 Supporting 30+ client locations, with 1000+ end points in total Managed AD and deployed group policies for different sites and OUs Supervised a team of 6 members with varying roles and ability levels Trained fresh staff members in our company’s ways, both in-office and on-site Handling escalated tickets and calls  Reviewed staff time sheets to ensure billing was accurate Coordinated several projects with vendor involvement as necessary Designed several company KB articles for future reference on setups and issues Worked on-site to install client technologies such as servers, computers, and network equipment Followed HIPAA guidelines in working with several medical clients to maintain patient privacy Deployed workstations, servers, firewalls, printers/copiers, and PBX/VoIP phone systems Performing QC on client setups for workstations, servers, firewalls, and other devices Vetting of Tier 1 & 2 emails to clients to ensure accurate info and wording

Tempe, Arizona

 Providing technical support for 8 different VoIP contracts, while maintaining different CRM's Troubleshooting of VoIP phones, E-Mail services, managed routers, SOHO routers, and call flow Configuration of phones, call flows, time schedules, user services, E-Mail, and local networks Monitored 4000+ client locations for outage alerts and coordinated service repairs