• Strategy & Operations: Manage back-office operations, to include client bookings, budget management, pricing, procurement and revenue management• Sales/Marketing/Lead Generation: Prospecting and sourcing new clients; post on social media (Facebook, Instagram); e-reputation building• Staffing: Recruit, train and develop staff• Project Management: Supervise projects for process improvements• Front Desk/Office Support: Handle incoming telephone calls (Fr, Eng, Sp, It, Ge), reservations, guest check-in/outs, concierge, F&B caterings• (Interim) Director/Manager Coverage

• Managed 5 boutique hotels: Hôtel Esperance (2017-2019) Hôtel Hotel Arioso ,Franklin Roosevelt/4 stars/50 rooms (1996-2000), Hotel Tourville (Inwood Hotels)/4 stars/30 rooms (2004-2011) and Hotel Petit /4 stars/ 20 rooms (2011-2014)• Managed operations of all departments (front-office, concierge, F&B, housekeeping), to include budget oversight, sales, staffing, recruitment, supplier negotiations, and supervised up to 15-20 staff • Built and managed online community (Facebook) and ensured e-reputation• Developed improvement actions to reduce costs• Managed renovation project (rooms, lobby, corridors)

• Prospected and sourced new clients • Followed-up on renovation projects, to include communicating with architects and designers

• Managed all hotel departments (front-office, bar, banquet, restaurant), and supervised 30 night staff, and in charge of the night audit closing accounts and fire safety procedures