Food And Beverage Manager
CurrentDelivering the best Food & Beverage products and services in compliance with quality standards, safety, environmental and hygiene policies.Building and maintaining an effective team that ensures all service issues are customer-focused and professionally resolved.Enhancing the customers’ experience by increasing satisfaction scores.Identifying and developing business opportunities and maximising revenue and profits.Managing a department, including optimising costs and budget control, while providing support to managers and supervisors.Leading and assisting Managers to increase their revenue, identifying areas that need support and developing corrective actions.Key Achievements:• Organised the Platinum Jubilee afternoon tea ‘Street Party’ event for the Queen’s Jubilee voyage.• Delivered 4th July Independence Day celebration “Boston Pops Garden Party” event.• Created and implemented the ‘Biodigester’ cleaning cycle.• Updated and maintained the PHS suite of policies and directives as required.• Developed and implemented meal service protocols for isolated and quarantined guests and crew.• Upgraded Staff and Officer Mess offerings in line with feedback.• Public Health Agency Canada inspection score of 99% with no point loss in F&B areas.• Bi-annual Nutrastat audit score of 99%• cCompleted an RAAS audit with only two minor non-conformances.
