Facilitated day-to-day delivery and prioritization of ocean containers from multiple US ports to a central distribution center. Implemented and supported EDI carrier delivery milestones providing better visibility of inbound freight status.• Conducted operational strategy meetings with transportation carriers to evaluate port conditions, review transload operations, and recommend freight options to meet KPIs, SLAs, and expected delivery timelines.• Strategic advisor to factory operations team on freight movement visibility, shipment documentation, and SAP processes. Prioritized and coordinated inbound deliveries to meet just-in-time manufacturing demand.• Collaborated with cross organizational teams to solve problems and drive supply chain solutions. Provided root cause analysis and established process control mechanisms that provided long term solutions.• Led initiative to review, define, and correct data mapping inconsistencies in 214/315 milestone data leading to improved data accuracy and reliability.

IT project manager of KEEN’s MicrosRetail POS rollout. Managed implementation project, supported backend configuration changes, provided functionality support, deployed retail POS hardware, and trained end-users.• Provided IT expertise in Business Impact Analysis sessions to interpret business needs, evaluate system capabilities, determine product customization efforts, document scope of work, and finalize vendor selection.• Drafted functional specification documents for product developers to facilitate system modifications. Established UAT scenarios, performed regression testing, and deployed fix build installations.• Supported POS systems that utilized Java, SQL Server, Apache Server, and a custom data converter. Created and deployed self-signed SSL certs (.pem, .truststore, .keystore, .crt, .key) and cipher (.cip) keys.• Performed onsite installation of Point-of-sale systems, network hardware, and configured telecom systems. Maintained hardware (printers, pin pads, hard drives) and software (RAID arrays, remote access, backups).

Administrator of RunMyJobs workload automation platform, SAP ECC FMS ERP, and Business Objects systems. Liaison to ERP Hosting Provider and SAP Basis Support teams. • Facilitated extensive RFP processes to select vendors for ERP Hosting Provider, SAP Basis Support, and ERP Management. Wrote RFP documentation, evaluated applicant’s quality/cost, and presented recommendation.• Provided tier-1 production support of ERP and automation platforms. Led project meetings, managed change request catalog, coordinated maintenance windows, and supported SAP OS, kernel, and certificate updates. • Automated SAP batch jobs, removed redundancies, eliminated continuous failures, and improved system performance. Instituted controls to prevent scheduling conflicts, overloads, locks, and short dumps.• Provided backend support of user account access, modified SAP roles, managed t-code, and performed license audits. Supported end-users with application support, system training, and workflow documentation.

Managed EDI implementation projects in coordination with internal stakeholders and external vendors. Led design sessions, prepared interface mapping documentation, performed regression testing, coordinated production migration planning, and provided production support.• Built collaborative relationships with business trading partners, managed service providers, partner service personnel, and SAP functional teams to expand KEEN’s EDI landscape.• Provided backend support of SAP IDoc throughout the EDI processing workflow. Experience interpreting EDI flat files, modifying IDocs, analyzing root cause of errors, and worked with various teams on long term fixes.• Administrated customer facing pricing/sales catalog (832) web portal. Performed gap analysis on field data to meet vendor compliance requirements and advised SAP developers on data extraction changes.• Proficient with 832, 846, 850, 855, 856, 810, 940, 943, 944, 945 EDI Transactions. Working knowledge of SAP IDoc, EDI X12, EDIFACT, XML.

Provided customer centric functional and technical support to internal staff on Windows based systems and applications. Subject matter expert in MS Admin Tools, SAP client tools, and administrator of IP Telephony system.• Managed new hire computer deployment. Installed, configured, and supported Windows OS and user-based applications (MS Office, ERP GUI, Adobe Creative Suite). Setup computer hardware and phone systems.• Administered MS Admin Tools applications (Active Directory, Exchange, Group Policy, WSUS). Reorganized user/data structures, provided data cleaning, and established new process and procedure documentation.• Managed design, implemented cutover, and supported Cisco CUCM IP telephony migration. Ensured backend functionality such as automated greetings, call routing, and statistic reporting met call center specifications.