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David Leather Email & Phone Number

Director, Customer Experience and Delivery at EE
Location: Darlington, England, United Kingdom 10 work roles 2 schools
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Current company
EE
Role
Director, Customer Experience and Delivery
Location
Darlington, England, United Kingdom
Company size
11767 employees

Who is David Leather? Overview

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David Leather is listed as Director, Customer Experience and Delivery at EE, a with 11767 employees, based in Darlington, England, United Kingdom. AeroLeads shows a matched LinkedIn profile for David Leather.

David Leather previously worked as Non Executive Director at Nhs Business Services Authority and Transformation Director at Ee. David Leather holds Msc, Information Technology from Loughborough University.

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EE

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Profile bio

About David Leather

Totally driven by doing the right thing for our customers and our people, I am responsible for transforming BT and EE’s service experiences in the call centres, in Digital and in the home.

Current workplace

David Leather's current company

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EE
Ee
Director, Customer Experience and Delivery
Website
ee.co.uk
Employees
11767
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10 roles

David Leather work experience

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Director, Customer Experience And Delivery

Ee

Transformation Director

Ee

London , Gb

I am responsible for transforming the experience for our EE, BT and Plusnet consumer customers, and the effectiveness and efficiency of our customer care centres and digital estate. I run our Complaints operation based in multiple sites across the UK.I define the Customer Care strategy for our rapidly evolving industry, and our NPS transformation plans for the Consumer business unit.

Director, Service Transformation

Consumer Bt And Ee

I am responsible for transforming the experience for our EE and BT consumer customers, and the effectiveness and efficiency of our customer care centres and digital estate.I define the Customer Care strategy for our rapidly evolving industry, and our NPS transformation plans for the Consumer business unit.

Aug 2018 - Aug 2023

Chief Operating Officer

Plusnet

Sheffield, S. Yorkshire, Gb

I was responsible for Plusnet's contact centre operation (in house and outsource) of c. 1500 staff across Sales & Retention, Customer Service, Billing, Credit & Debt Management, Revenue Assurance, Complaints and Forecasting and Planning.In addition, I was also responsible for Transformation for Plusnet which covers Digital, Business Improvement, Customer Insight, Research, Management Information and Business Analysis

Feb 2015 - Aug 2018

Director, Transformation & Billing

Plusnet

Sheffield, S. Yorkshire, Gb

Dec 2013 - Apr 2015

Head Of Customer Experience Lifecycle Design

Bt

London, Gb

Responsible for the definition and design of the customer experience lifecycle for all new Retail Consumer product launches. I work across the commercial, customer services, technology services operations and 3rd party suppliers to ensure we design & deliver a simple and as easy a customer experience as possible. This encompasses fibre, TV, BT Sport, value added services, online, connected home and voice products

Jan 2012 - Dec 2013

Head Of Billing Strategy & Cost Transformation

Bt

London, Gb

May 2009 - Jan 2012

Business Improvement Consultant

Bt

London, Gb

Mar 2006 - Apr 2009

Business Improvement Specialist

Bt

London, Gb

Oct 2002 - Mar 2006
Team & coworkers

Colleagues at EE

Other employees you can reach at ee.co.uk. View company contacts for 11767 employees →

RZ Roi Zampara Roi Zampara Colleague at EeGreece View → SS Sameera Samarajeewa Sameera Samarajeewa Colleague at EeNewcastle Upon Tyne, England, United Kingdom View → AD Annabel Davison Annabel Davison Colleague at EeLondon, England, United Kingdom View → HB Heidi Brown Heidi Brown Colleague at EeGreater Liverpool Area, United Kingdom View → FV Funny Video M Khan Bhagtanwala Funny Video M Khan Bhagtanwala Colleague at EeSargodha District, Punjab, Pakistan View → JM Julia Maria Cermeno Julia Maria Cermeno Colleague at EeGuatemala View → DW David Woodcock David Woodcock Colleague at EeCanterbury, England, United Kingdom View → SF Stuart Foster Stuart Foster Colleague at EeSunderland, England, United Kingdom View → HM Hickman Mike Hickman Mike Colleague at EeWigan, England, United Kingdom View → AA Ahmad Ali Ahmad Ali Colleague at EeSt Albans, England, United Kingdom View →
2 education records

David Leather education

Msc, Information Technology

Loughborough University

Education record

Widnes 6Th Form College
FAQ

Frequently asked questions about David Leather

Quick answers generated from the profile data available on this page.

What company does David Leather work for?

David Leather works for EE.

What is David Leather's role at EE?

David Leather is listed as Director, Customer Experience and Delivery at EE.

Where is David Leather based?

David Leather is based in Darlington, England, United Kingdom while working with EE.

What companies has David Leather worked for?

David Leather has worked for Ee, Nhs Business Services Authority, Consumer Bt And Ee, Plusnet, and Bt.

Who are David Leather's colleagues at EE?

David Leather's colleagues at EE include Roi Zampara, Sameera Samarajeewa, Annabel Davison, Heidi Brown, and Funny Video M Khan Bhagtanwala.

How can I contact David Leather?

You can use AeroLeads to view verified contact signals for David Leather at EE, including work email, phone, and LinkedIn data when available.

What schools did David Leather attend?

David Leather holds Msc, Information Technology from Loughborough University.

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