David Leckner Email & Phone Number

Ellicott City, Md, Us

Silver Spring, Maryland, United States

Apply my understanding of the revenue cycle business environment, practices, and strategy to design, develop, and facilitate Cerner system training; use adult learning methodology to effectively lead sessions; and collaborate with department managers and executive leadership to measure quality outcomes and effectiveness of training programs.✓ Designed curriculum for large Patient Accounting Cerner system upgrade/go-live in 2020.✓ Managed the rollout of the hospital’s patient portal to the Radiology department – led project life cycle, met with stakeholders to continually gauge feedback, provided staff training, and consulted with portal design and technical experts to resolve system errors. ✓ Used performance data to identify employee knowledge gaps and developed an auditing process to identify errors discovered in workflows.

Portland, Oregon Area

Managed the strategic direction of the newly developed Financial Insurance Department and supervised its 5 employees. Utilized data-driven decision making to prioritize revenue cycle opportunities and performance analytics to improve front desk staff and medical assistants’ engagement with best practices. ✓ Developed “Medicare 101” community outreach initiative – used analytics to target Providence patients not yet enrolled with Providence Health Plan, learned multitude of regulations to ensure classes were compliant, led marketing and event planning, and enlisted the help of brokers and state funded agencies.✓ To improve financial compliance and security, implemented a cash handling policy in all Oregon clinics.✓ Innovated a process to improve quantity and quality of patient interactions with Patient Financial services.

Portland, Oregon Area

Supported revenue cycle operations across 170 Primary Care & Specialty departments; identified opportunities for strategic growth and operational efficiencies, managed implementation and monitored resolution.✓ Presented to executive leadership regarding payor mix, service revenue and insurance reimbursement; advised clinics on operational concerns regarding revenue cycle management.✓ Shadowed front desk operations to improve cost sharing collections: increased collections by $665K, developed and conducted bi-weekly training for new hires, and consulted on best practices in other Providence regions.✓ Wrote business case that outlined workflows and defined best practices for creation of a new department.

Corvallis, Oregon Area

Liaison between department managers and report developers to translate business questions into an analytic framework and verify that reports built would satisfy business needs. ✓ Self-taught MS Project - organized company projects and resources, making processes more efficient.✓ Despite strong work performance and interest, job was time limited during my family’s cross-country transition.

New York, Ny

Utilized project management principles to lead and develop operational changes. Continuously re-evaluated resources and workflows utilized by staff to maximize patient service, productivity, and reimbursement.✓ Led patient registration web page project; collaborated with vendors, IS and Legal. ✓ Part of cross-departmental team to develop new patient insurance tracking process to maximize reimbursement.

New York, Ny

Proactively identified inefficiencies and trends in registration, pre-certification, coding and receivable balances.✓ Determined root cause of $5.3 million in insurance write-off’s and provided procedure changes to prevent re-occurrence.✓ Improved a rehabilitation pre-certification process by leveraging EPIC FYI flags, resulting in a reduction of denials; Implemented process changes and trained staff.

New York, Ny

While working in a physician’s office, ensured patient satisfaction with registration, suggested and implemented improvements to clinic flow, and mentored co-workers.

Jamaica, Ny

As leader of my NYU Masters program consulting team, constructed a financial projection model to calculate Medicaid APG reimbursements, forecast financial stability, and proposed a business plan.

Mpa Health Policy And Management, Financial Management, 3.77

Activities and Societies: Treasurer, JWPACapstone Project with Safe Space NYC Inc., Jamaica, NY Responsibilities: As leader of my NYU.

Ba, Psychology

Activities and Societies: Psychology Research Assistant, Resident AssistantMinor: Philosophy