I am an adaptable, industrious and commercial technical and operational professional, with extensive experience and skills acquired during a progressive career within facilities and maintenance management.Confident and versatile, with far-reaching and varied knowledge of managing large teams. I am able to demonstrate an in-depth understanding of the complex requirements of maintenance and faclities management and always put the needs of the customer first.Some of my career highlights to date are.Recognised through leadership, dedication and teamwork, earning a promotion within one year, with regular progression leading to the management of a portfolio of 200 sites across the UK.Increased contract focus on safety through a creative health, safety, and environmental improvement plan, which included creating incentives and education that decreased accident rates.Established valuable vendor and subcontractor contracts within the maintenance and electrical industry, reducing labour and parts costs.Decreased customer waiting times by introducing a new strategy whereby team members were better placed geographically and had a broader skill set in order to respond to calls faster and instigated a Concept based system that informed team members of customer waiting times and that notified the assigned engineer via email and text.Successfully utilised fault-finding publications to solve problems and to interpret blueprints, schematics, manuals and requirements for various mechanical and electrical processes; developed a process to carry out effective root cause analysis.Recognised through ISO 14001 LRQ external audit, for which received a glowing tribute from the auditor for engaging the workforce, identifying opportunities, sharing best practise and meeting energy saving targets, which was cascaded to other MITIE regions.