Overseeing all business operations for pathology consultation service

Served as IT Department’s Project Manager for IT Validation, responsible for prospective and retrospective validations of computerized systems.Acted as Subject Matter Expert in creation of validation documents.Documented project validation planning, user requirements, identification of risk, and risk mitigation measures.Ensured compliance of systems and system documentation with GxP and GAMP 5 guidelines.Performed installation qualifications and registration of new equipment.Translated existing documents from German to English; reviewed and edited English-language documents authored by native German speakers.Performed training activities for new staff on forms and SOP’s.Responsible for regular (typically annual) system inspections and other system monitoring activities.Involved in preparation and presentations for audits by clients and regulatory organizations.

Performed research and produced feature articles for publication, particularly lead cover stories. Also provided editing and research support.• Supported business activities to promote expansion to new market areas.• Served as support staff for sponsored promotional events.

Produced reports for management and executive staff; created and ran requested queries to promote projects and decision-making. Tasked with monthly compliance monitoring and escrow analysis. Served as instructor for training classes for new employees and refresher classes for experienced employees.Created and maintained documentation for department procedures. Performed testing of software updates and aided in implementation of new projects.

Acted as first line of client support for the company’s debt-collection software product. Received user requests and problems, then logged, assigned, and initiated solutions. Involved in research of incidents, maintenance of documentation, and follow-up with clients.

Developed online and batch programs for the company's Customer Automated Technology System (CATS), an integrated system of customer account maintenance, billing, meter reading, and service order functions. Determined and implemented programming solutions for problems reported by users and field personnel. Monitored and responded to incidents in the nightly batch run as required by periodic "on-call" responsibilities. Performed research and data cleanup functions, and compiled extract files in preparation for SAP conversion, mostly through formatting and conversion of Excel spreadsheets and mainframe files.

Coded, tested, and implemented COBOL online and batch programs for the company's Modular Information Processing System (MIPS). Worked on teams involved in conversion of four major lines of business to the MIPS system: Homeowners, Mobile Home, General Liability, and Automobile insurance. Worked with team to implement rate changes filed regularly with the state Insurance Department. Acted as the I.T. Department's contact with the Southern Farm Bureau's home office on the Account Billing system. Researched and reported billing problems, and coordinated testing and implementation of billing system program changes made by the home office.Developed and maintained programs for sending, receiving, and processing daily Motor Vehicle Reports from the S.C. Highway Department. Researched objectives for ordering MVR's, Comprehensive Loss Underwriting Exchange (CLUE), and National Credit File (NCF) reports from ChoicePoint, Inc.Provided programming solutions for problems reported by users in the state office and county offices. Monitored and responded to incidents in the nightly batch run as required by periodic "on-call" responsibilities.

Supervision of department resulted in an average increase in book sales of 17% per year.Maintained inventory control for complete title base. Placed and processed orders with publishers and distributors based on data from daily, monthly, and quarterly sales reports.Involved in customer service, including point-of-sale, special ordering and requests.