David Lehfeldt Email & Phone Number

Chicago, Illinois, United States

Finance and Accounting

Chicago, Illinois, United States

• Acted as the manager of five communications platforms for the law firm
• Routed and scaled phone systems for twenty agents per operations data and analytics reported to management team decision makers (ie IVR call routes)
• Communicated with potential and current vendors and recommended necessary changes to management team by analyzing operational gaps and client case data
• Composed and compiled all firm communications policies, call scripts, and SOPs
• Implemented, trained, and troubleshooted agent phone/text/email systems according to new policies and procedures
• Analyzed client case data to streamline communications and ensure uniformity amongst clients

Chicago

• Acted as a main client service contact for one of the largest bankruptcy law firms in the nation (10,000+ cases filed in2019)
• Analyzed client and case data to identify opportunities with lapsed clients to increase cash flow to the firm
• Identified and implemented process improvement in the case manager department to increase overall efficiency
• Managed clients to recover and accelerate payments in order to keep clients on an appropriate timeline for filing
• Assisted partner attorneys by communicating urgent changes on client cases, filing paperwork, and making sure case deadlines are achieved
• Aided in the hiring and training of part-time Client Recovery/Service representatives for evening and weekend hours

Chicago, Illinois, United States

• Provided Paraprofessional services to clients considering filing for Chapter 7, or Chapter 13
• Created individualized plans for clients for long term financial stability and rebuilding credit
• Calculated client’s debts, assets, equity, and income to determine best filing options
• Won Client Consultant of the Month
• Generated over $500,000 in revenue while serving over 500 clients during a 12 month period

Chicago, Illinois, United States

• Acted as first point of contact between prospective clients and legal team
• Identified financial issues that clients were facing and provided personalized solutions to them

Bloomington, Indiana, United States

• Interacted with over 1350 students/parents each year by providing key information on the rules, regulations, and day to day life of living in the residence hall
• Efficiently sorted, logged, and delivered all packages, mail, and parcels for entire residence center
• Handled day to day communications via telephone with issues concerning residents and employees

Bloomington, Indiana Area

• Attended court proceedings, mediations, and depositions
• Researched and compiled relevant case law for court proceedings and legal defenses
• Composed and filed legal motions and documents for litigation
• Collaborated with a document management team to overhaul past cases files
• Worked with clients in civil, criminal, and bankruptcy cases by composing summary memorandums for attorneys