David Lemon Email & Phone Number

Grand Rapids, Michigan, Us

As the Director of IT Services for one of Michigan’s fastest-growing MSPs, I am responsible for a service team that is as diverse in skills as it is in geographical spread. Working with five managers as direct reports, I am accountable for the service delivery provided by a 40 person strong Service Team.I work with both leadership and the team to develop consistent standards and procedures for delivering outstanding results and experiences to our client base. As well as providing leadership oversight, I am a hands-on technologist that is not afraid to jump into the trenches with my teams. I believe that leading by example both develops trust and productivity.

Burlington, Ma, Us

As the IT infrastructure Manager of Nuance Communications, I am responsible for managing infrastructure technologies and a large team of technical IT Infrastructure personnel. Developing IT infrastructure standards and procedures. Working closely with the IT leadership team, and all business units to ensure alignment across all business objectives. I have both strong leadership and technical skills to effectively and efficiently manage IT Infrastructure technologies and personnel. Responsibilities• Manage Infrastructure Engineering Team of 22 technical staff, including Windows sysadmins, Linux sysadmins, Network, Compute and storage engineers• Hiring, Disciplining, training, mentoring and Performance Reviews• Plan, direct and coordinate the design, installation and connectivity of all systems and network infrastructure to ensure the stable operation of the business assets.• Developing, configuring, maintaining and optimizing all new and existing infrastructure hardware, software and communication links. • Oversee all aspects of the Infrastructure, including Networking, Compute, Storage, Ops Stack, Back Up Recovery, Database and Regulatory Compliance. • Monitoring requests to ensure we meet all expectations for remediation.• Develop Roadmap for all Infrastructure disciplines to ensure high availability to meet the five nines SLA• Capacity Planning for all Storage and Compute infrastructure to ensure availability for existing and future demands• Coordination of all project resource needs and milestone achievements, using the Sprint Agile methodology.• Design and implement short - and long -term strategic plans to ensure that all infrastructure components meet existing and future requirements.• Manage relationships with Vendors, VARs and outside contractors to secure all infrastructure components.• Responsible for providing the FY Budget pertinent to Infrastructure needs.

As hands on Infrastructure Manager, managing a team of 8 engineers, I was responsible for ensuring the stability and availability of the Hosted Infrastructure. A SaaS-based company that was striving to offer the five nines, my position was to ensure we reached that goal using the latest VM technologies, Monitoring, Replication solutions and a highly clustered, stretch environment across multiple data centers.Responsibilities• Managing a team of 8 engineers spanning across the US and the UK• Hiring, Training and disciplinary actions for all members of Infrastructure• On-going reviews of all technologies and processes to ensure that both the services provided and the processes for providing them are constantly updated and improved where needed• Implementing Automation of new client environments• Creating and managing a secure gateway for administrative access to client environments• Maintaining Service Requests and Incidents incorporate service desk • Procurement of new hardware, Software and services• Implementing new monitoring Solutions with SPG for more efficient management• Continual development and testing of corporate DR strategy• Migration of applications and Databases to modern Infrastructure.• Consolidation of multiple Datacenters• Management of Maintenance Windows, keeping on top of all the 1:1s. Patching, Uptime, NTP, Backup Recovery and compliance

Holding two lines of responsibility, I was accountable for both the corporate Domino Server environment that hosted the company CRM and Sales Management solutions, and for the internal Datacenter hosting numerous clients Server Infrastructure. Responsibilities• Perform daily reports and checklists to ensure that all of the internal and external servers and services were operational and without issues. • Document and resolve all issues found. • Perform twice daily backup routines throughout the data centre using various types of media (client specific). • Performing Upgrades, Updates, installations, migrations and patches on both internal and external servers and services. • Maintenance of external communications using the Blackberry Enterprise server for Lotus Domino. • 24/7 support on monthly schedule

London, Gb

Deputy Team Leader - Working closely with the Team Leader and CTO to manage the daily tasks within the Infrastructure department, which consisted of a team of 8. Work with department heads to meet expectations and deliver the required outcomes. Sat on the change advisory board, which met weekly to discuss the past, present and future changes.Responsibilities• Monitoring and reporting on all of the corporate messaging services• Proactive measurements to ensure that all services remain available for all users. • Responsible for Hearst UK DNS• User uploads• Application maintenance• Load balancing• Monitoring• 3com switches and routers across all sites to keep network traffic flowing reliably and securely. • Created and tested the corporate Disaster Recovery plan• Responsible for implementing, upgrading, migrating and removing messaging services on a variety of operating systems, across a breadth of both hardware and VM. • Responsible for supporting and training over 1600 users across 42 email domains using a variety of SMTP clients from Lotus Notes, Exchange, Traveler and Blackberry.

As Senior Administrator for Opex from its inception I was responsible for the installation and configuration of the business Mail server, Sales and CRM server, as well as the inventory catalogue server.Responsibilities• Monitoring and reporting on all of the corporate messaging services• Proactive measurements to ensure that all services remain available for all users. • Responsible for Opex DNS• User uploads• Application maintenance• Load balancing• Monitoring • Created and tested the corporate Disaster Recovery plan• Responsible for implementing, upgrading, migrating messaging services on a variety of operating systems.• Responsible for supporting 100 users

Btec National Diploma In Computer Studies, Information Technology

Education record