With 20+ Years of experience working for Vendor Agnostic Managed Service Providers, I have developed my skills beyond the typical ‘Sales Account Management’ role. At NAK Consulting I was involved with solution design, product and marketing strategy, identifying service and process improvements as well as supplier/partnership reviews, identification and onboarding. Key Successes:• Key account transformation post 50% Divestment to PE firm. Retention of both new entities, upsell of new services and products (Voice, Network, DC Azure, Hardware and Contact Centre Services) plus new services within the PE portfolio• Identified and onboarded 8 new suppliers, resulting in 15% profitability improvement, winning oversees business, enhanced competitiveness and improving service to clients• Reviewed, amended and enhanced NAK’s service and product selection for a key at risk account. Increased account revenue by 56% within 12 months, became the supplier of choice and trusted advisor to their IT Technology Team

Promoted to Global Key Account Manager responsible for one of GCX’s top 5 Global Enterprise accounts with revenue exceeding £6m PA and services spanning 19 Countries. Managed account retention and sales uplift. Built strategic relationships with key stakeholders throughout customer teams and geographies. Internally coordinated Service, Change Control, Project, Assurance and Technical teams focussing on Customer Service Excellence aligning to the transformation goals of the client. Managed, sourced and negotiated with suppliers to ensure technology evolutions were promoted and value benefits demonstrated to the customer. Provided constructive new product proposals, service improvements and system enhancements internally to GCX stakeholders to ensure the SMT and Operational teams could focus on continued growth and service excellence to retain GCX’s competitive edge.

Held direct responsibility for all UK Enterprise account contracts worth £18M per annum, managed underlying cost base of 50+ suppliers monitoring performance and commercial obligations, provided monthly profitability analysis reports to key GCX Stakeholders focusing on GM improvement.Managed virtual Account support teams (Invoicing, Collections, Change Management) to ensure processes and client support met clients’ expectations. Ensured all customer contract clauses were applied across the account base to maximise value (forex, RPI, SLA, Minimum thresholds). Customer facing with largest clients and those with projects to improve relationships at C-Level and to resolve/prevent high level customer escalations.

Responsible for maintaining and growing sales revenue of £5m per annum for Clarks Corporate, IBM, Computer Science Corporation, WSP, Triumph, First Choice Group and Affinity Sutton Trust.Managed all RFI/Tenders, Contract renewals. Defined and executed sales strategy focusing on core Vanco competencies. Managed account support teams to ensure contractual SLAs were met for Service, Assurance and Change Control. Initiated the ANP (Annual Negotiation Plan), a unique contractual obligation to review all services from a technical and commercial perspective to fend off competitive threats.

After several successful years at Telewest (now Virgin Media) I became constrained by the UK only network provision that prevented me from closing opportunities with clients outside of this geography. I moved to ETT (European Telecom and Technology), managing Clifford Chance, world’s largest law firm, WPP Group, one of the world’s largest communication services group, and Freshfields Bruckhaus Deringer, a leading international law firm. ETT later merged with Global Internetworking Inc and became GTT (Global Telecom & Technology).

Responsible for the acquisition and development of new customers as well as the retention and growth of existing accounts. Joining as a Regional Account Manager I was seconded in 2004 for 6 months to mentor, train and support the centralisation of a new SME Sales team in Sheffield. Following the secondment, I was promoted to the Central London Corporate Sales team.