David Leplaw Email & Phone Number

Sydney, Nsw, Au

Australia

Receiving and handling inbound calls from clients• Providing professional timely and service with accurate and appropriate information's to varied enquiries• Using in-house CRM system to put information in and storing customers correspondence• Update and maintenance of internal CRM system• Maintain client relationships• Conflict resolution and problem solving• In charge of all return procedures & documentation.• Business development & expansion.• Providing… Show more Receiving and handling inbound calls from clients• Providing professional timely and service with accurate and appropriate information's to varied enquiries• Using in-house CRM system to put information in and storing customers correspondence• Update and maintenance of internal CRM system• Maintain client relationships• Conflict resolution and problem solving• In charge of all return procedures & documentation.• Business development & expansion.• Providing ongoing support for clientele.• Purchasing stock and organising shipments to international customers.• Organising of Time sheets & signing off for accounts to process.• Training of new staff members.• Data entry & order processing.• Customer service including greeting new clients and conflict resolution.• Dealing with all sales enquiries.• Database management.• File and retrieve documents, records, and reports.• Assist Managers in day-to-day coordination and management of business operational activities• Monitor, control and manage business operations to meet customer expectations and company goals• Liaise between customer and management to ensure smooth operations delivery• Maintain clear and accurate operations documents/procedures for reference purposes• Build and maintain strong customer relationship through regular meetings and communications• Ensure compliance with company standards and procedures Show less

Meeting all sales targets & KPI’s• Providing sales via outbound telecom• Customer Service• Monthly reporting to Team-Leader• Data Entry via internal systems• Problem solving & providing solutions• Improving the overall customer relationship, delivering reliable administrative support & customer service• Maintaining a strong Knowledge of companies policies & products• Sales activity planning, including reviewing existing customer files to identify sales… Show more Meeting all sales targets & KPI’s• Providing sales via outbound telecom• Customer Service• Monthly reporting to Team-Leader• Data Entry via internal systems• Problem solving & providing solutions• Improving the overall customer relationship, delivering reliable administrative support & customer service• Maintaining a strong Knowledge of companies policies & products• Sales activity planning, including reviewing existing customer files to identify sales opportunities Show less