David Lessard Email & Phone Number

Richmond, Virginia Area

• Design Lead & Strategist (2019-present)
• Leading a multi-disciplinary team, planned, designed, and cultivated multiple payments features from discovery to conception through testing to production (e.g. RTFA animation, payment confidence, series/instance.
• Leading a multi-disciplinary team, planned, designed, and cultivated multiple payments features from discovery to conception through testing to production (e.g. RTFA animation, payment confidence, series/instance.
• Selected as designer for our initial COVID digital forbearance response. Built relationships with product/business partners and designed initial prototypes; collaborated with parallel team to ensure holistic experience.
• As designer for Recoveries (end-stage Collections), designed and iterated on a phased-feature internal digital recoveries experience for a potential annual savings of $70-100M (in production Q1/Q2 2021).
• Chaired Associate Council of 24 cross-LOB associates in collecting and synthesizing associate insights and needs, directly reporting to head of Design.User Experience Researcher (2015-2019)

Salt Lake City, UT

• Graduate Researcher
• Proposed, designed and executed 5 multi-year projects featuring 26 separate experiments examining the interaction between human perception and technology
• Composed designs and implemented strict procedures adhering to human-subject regulations
• Executed studies and analyzed data for 500+ participants using a variety of statistical analyses
• Created database models and wrote data queries and scripts
• Integrated new technology into research design such… Show more Graduate Researcher

Honolulu, HI

• Developed software program integrating EEG and eye-tracking with time-coded experiment
• Collected comprehensive marketplace evaluation for competing products
• Created procedure and assembled sensor suite for actigraphy-based DOD PTSD study
• Contributed to software and algorithm bug testing; identified major bug in shipped product

Charlottesville, Virginia Area

• Performed studies and helped design follow-ups
• Methods used included EEG, motion tracking, behavioral measures, and E-prime inputs
• Initiated and completed study on distance perception resulting in first-author publication

Minneapolis, MN

• Investigated object identification and delineation at a variety of acuity levels, with a focus on low-vision conditions
• Developed Matlab program to run experiment, integrating LabelMe annotation tool

Nashville, TN

• Designed and completed experiment investigating the effect of feedback on the object-position paradigm in the context of human-robot interaction

Charlottesville, VA

• Performed child psychology study on object individuation in nine-month olds
• Scored data using frame-by-frame eye tracking analysis program

Washington, DC

• Implemented robotic receptionist with voice capabilities
• Integrated large undocumented code repository with sensors (e.g. LADAR) and other hardware (e.g. pan/tilt motor)

Ms (2013), Cognitive Psychology

Ba, Cognitive Science And Psychology

Activities and Societies: Wesley Foundation, Blueprint Leadership Program, Shakespeare on the Lawn, Undergraduate Research, Virginia.