Chief Operating Officer
CurrentAs the Chief Operating Officer of Teachers Health Fund, a private health insurer based in Sydney, David's responsibilities have both a strategic and operational focus. At the strategic level, David contributes to an entrerprise wide business transformation program that is designed to deliver an uplift in customer experience, operational performance, and policyholder growth and retention. Business functions that he has oversight and responsibility for include Claims and Membership Processing, Contact Centre. Business Process Improvement and Operational Analytics.