Currently in charge of 5 Restaurants and will be 9 restaurants at Q4 2020. From Italian Restaurant awarded HK Bib Gourmand Michelin to Fine High-end Japanese Omakase to Ginza Contemporary Izakayahttps://www.imagiroconcepts.com*Food and Beverage Cost reduced by 18% *Revenue 42%+ increase *Profit 283%+ increase

*Full responsible and take complete ownership (Gross profit over 2 millions after my 3rd months take over)*In charge of P&L and Budgeting (Revenue up 9.5% vs budget; up 16% vs last year after my 2nd month take over)*Maintain highest level of standards for overall experience *Build excellent relationships with all stakeholders

* Report directly to Regional Director* Work closely with Head of Sales and Head of Marketing for the whole S&M projects and cycle* Aligns and coordinate with Human Resources Manager with all HR/Training relevant functions * Oversee Procurement Management * Execute Crisis Management Professionally * Identify Training Needs Analysis that can achieve company objectives* Drive the training and development activities to strengthen and enhance the service quality and… Show more * Report directly to Regional Director* Work closely with Head of Sales and Head of Marketing for the whole S&M projects and cycle* Aligns and coordinate with Human Resources Manager with all HR/Training relevant functions * Oversee Procurement Management * Execute Crisis Management Professionally * Identify Training Needs Analysis that can achieve company objectives* Drive the training and development activities to strengthen and enhance the service quality and performance in achieving the highest standard* Ensure staff under supervision are properly motivated and coached for continuous Business/Individual growth * Prepare monthly training & activity schedule and implementation * Training and quality compliance program including staff orientation, Guest service workshop, Supervisory soft skills Training Show less

* Report directly to Director and communicate closely with Regional Director and US Headquarter* In charge of Service Enhancement and Incentive Recognition Program* New store opening training project in charge (Session plan and implementation)* Training Initiatives to work closely with outlets Management team to address TNA* Manage, support and coach outlets In-house trainers (Five trainer in five outlets) to drive skill-based training * Oversee Training Audit and Onsite… Show more * Report directly to Director and communicate closely with Regional Director and US Headquarter* In charge of Service Enhancement and Incentive Recognition Program* New store opening training project in charge (Session plan and implementation)* Training Initiatives to work closely with outlets Management team to address TNA* Manage, support and coach outlets In-house trainers (Five trainer in five outlets) to drive skill-based training * Oversee Training Audit and Onsite Coaching * Oversee Future Talents Program – Management Trainee * Oversee Cross Training Program (Cross outlet/Cross department) * Oversee Shadow training program (Newcomers training program) * Design, organize, deliver and evaluate the training programs which mainly focus on product knowledge, customer service, upselling skills and supervisory soft skill training* Organize and deliver Orientation; Monitor departmental training is up to the QA standard; Evaluation of post-training performances Show less

* Manage daily operation of the restaurant and maintain quality standard of product/service* Staff supervision & training * Maintain customer's satisfaction, relationship and service recovery* Staff recruitment and formulate orientation project