Manage team of 15-20 direct reports. Ensure team as a whole and each individual agent meets monthly deliverables for quality.Identify violations of company policy and procedure and deliver appropriate corrective action in line with company standards. Coach direct reports on any identified inconsistencies with content knowledge. Various other assignments as needed from management.

Provide floor support for the contact center agents as a subject matter expert. Ensure compliance with HIPAA policy and regulations in an ISO accredited workplace.Took over escalated calls from agents and spoke with consumers asking for a supervisor. Assist supervisor with coaching team members on content related issues. Various other tasks as assigned by management.

Part time. Receive deliveries of product from vendors and enter into inventory. Pick customer orders of product from inventory and arrange on appropriate shipping dock. Safely use heavy equipment including: forklift, order picker lift, and electric pallet jack.

Deliver orders to customers around Rochester area. Complete daily vehicle maintenance checklist. Various other tasks assigned by management.

Managed almost four million dollars in annual projects. Scheduled and managed up to ten crews of in-house installation staff and electrical subcontractors across New York State. Managed inventory worth in excess of two million dollars in Rochester and Albany warehouses.Created sales and purchase orders for project materials. Processed payroll and expenses for direct reports. Processed invoices from subcontractors. Troubleshoot issues on project sites.Managed company vehicle's maintenance and upkeep in compliance with company standards.Conflict resolution among direct reports.

Coordinated a direct sales marketing campaign across New York state. Generated new leads for auditing staff. Created and managed press events.

Install energy efficient measures in apartment units and common areas. Provide customer service to tenants and property staff. Worked regularly from extension ladders, scissor lifts, and boom lifts in all weather conditions.

Drove Company commercial vehicles. Transport and deliver contents of houses and apartments to the desired location of the customer.

Locate articles on a request by request basis. Inventory and organize articles. Complete special projects