David Levilain Email & Phone Number

Barcelona, Ct, Es

Barcelona, Ct, Es

Barcelona, Catalonia, Spain

Barcelona

As an Account Manager at AirDNA, I managed a portfolio of 140 French and European clients, ensuring they fully leverage our Short Term Rental data analytics to drive their business goals. Duties include:* Maintain strong client relationships, conducting regular business reviews * Negotiate contract renewals, while identifying upsell opportunities* Provide strategic recommendations based on data insights* Collaborate closely with cross-functional teams to deliver smooth onboarding, address client feedback* Deliver keynotes speeches at conferences

Barcelona

• Trusted advisor of our customers leading them into the successful organization of their voting events: assemblies, electoral or participation processes.• Main point of contact for the assigned accounts, delivering support from the contract signature up to full delivery of the solution, providing an outstanding customer experience.• Build and maintain Customer Success in assigned customer portfolio being accountable for renewals and forecast• Cross department collaboration to increase revenue and enhance internal processes

Barcelona

Remote multi-skilled position for newly launched California based wine app expanding into Europe. Typical versatile start-up role with responsibilities ranging from business development to B2B customer service. Duties include:• Sign-up and convert wineries into paying accounts, identify upselling opportunities• Coordinate, plan, and execute revenue-generating events locally• Collect and convert client feedback into actionable items for development team• Recruit brand ambassadors in key wine regions of Spain

Barcelona

Contributed to starting up 2 B2B/B2C contact centres to support the company's rapid growth. Besides leading multilingual teams of 20 CSR's, owned various projects in recruiting and succession planning. Achievements include:• Drive team performance to consistently hit targets for customer satisfaction (89%), productivity and first contact resolution• Smooth roll-outs of new system automations to improve service level• Organized, scheduled and optimized recruiting processes to enrol 300 FTE´s within 6 months.• Successfully implemented and improved a management fast track program increasing internal promotions from 20% to 60%.

Barcelona

Assisted the Customer Service Manager in establishing a medium size 24/7 customer service operation for a pioneering online streaming network. Leading a team of 5 team leaders, duties and achievements include:• Staff scheduling across 3 work shifts• Recruiting of CSR´s and Team Leaders• Successfully rolled out the company´s own CRM system• Improved CS and Fraud processes increasing First Contact Resolution by 20% and reducing fraud by 15%• Designed and Implemented CSR and Team Leader onboarding program

Dublin

Leader of a multilingual B2B customer service team of 15 within the Preferred Customers department providing personalized assistance to the company's key customers. Duties and achievements include:• People Management through quality checks, quarterly performance reviews and appraisals• Handling customer escalations regarding critical cross-border logistics issues• Daily conference calls with clients’ logistics managers• Optimized team work distribution increasing employee satisfaction by 30% in the first year

Master Of Art History, Art History, Criticism And Conservation

Advanced Vocational Training Certificate, Tourism Industry