David Levilain Email & Phone Number

Barcelona, CT, ES

Barcelona, Catalonia, Spain

Barcelona

As an Account Manager at AirDNA, I managed a portfolio of 140 French and European clients, ensuring they fully leverage our Short Term Rental data analytics to drive their business goals. Duties include:* Maintain strong client relationships, conducting regular business reviews * Negotiate contract renewals, while identifying upsell opportunities* Provide.

Barcelona

• Trusted advisor of our customers leading them into the successful organization of their voting events: assemblies, electoral or participation processes.
• Main point of contact for the assigned accounts, delivering support from the contract signature up to full delivery of the solution, providing an outstanding customer experience.
• Build and maintain Customer Success in assigned customer portfolio being accountable for renewals and forecast
• Cross department collaboration to increase revenue and enhance internal processes

Barcelona

• Remote multi-skilled position for newly launched California based wine app expanding into Europe. Typical versatile start-up role with responsibilities ranging from business development to B2B customer service. Duties.
• Sign-up and convert wineries into paying accounts, identify upselling opportunities
• Coordinate, plan, and execute revenue-generating events locally
• Collect and convert client feedback into actionable items for development team
• Recruit brand ambassadors in key wine regions of Spain

Barcelona

• Contributed to starting up 2 B2B/B2C contact centres to support the company's rapid growth. Besides leading multilingual teams of 20 CSR's, owned various projects in recruiting and succession planning. Achievements.
• Drive team performance to consistently hit targets for customer satisfaction (89%), productivity and first contact resolution
• Smooth roll-outs of new system automations to improve service level
• Organized, scheduled and optimized recruiting processes to enrol 300 FTE´s within 6 months.
• Successfully implemented and improved a management fast track program increasing internal promotions from 20% to 60%.

Barcelona

• Assisted the Customer Service Manager in establishing a medium size 24/7 customer service operation for a pioneering online streaming network. Leading a team of 5 team leaders, duties and achievements include:
• Staff scheduling across 3 work shifts
• Recruiting of CSR´s and Team Leaders
• Successfully rolled out the company´s own CRM system
• Improved CS and Fraud processes increasing First Contact Resolution by 20% and reducing fraud by 15%
• Designed and Implemented CSR and Team Leader onboarding program

Dublin

• Leader of a multilingual B2B customer service team of 15 within the Preferred Customers department providing personalized assistance to the company's key customers. Duties and achievements include:
• People Management through quality checks, quarterly performance reviews and appraisals
• Handling customer escalations regarding critical cross-border logistics issues
• Daily conference calls with clients’ logistics managers
• Optimized team work distribution increasing employee satisfaction by 30% in the first year

Master Of Art History, Art History, Criticism And Conservation

Advanced Vocational Training Certificate, Tourism Industry