Net Health’s mission is to harness data for human health while reuniting caregivers with their calling.We offer EHR software and predictive, actionable analytics for medical specialties, including rehab therapy, wound care, home health and hospice, and employee health. Our solutions are trusted in over 23,000 facilities across the continuum of care, including the nation’s leading hospitals, skilled nursing facilities, senior living facilities, home health and hospice agencies, and outpatient clinics. Our EHR software enables caregivers and their organizations to engage effectively with patients, streamline documentation, staff efficiently, secure maximum appropriate reimbursement and maintain regulatory compliance. Our unique approach to analytics seamlessly presents insights in clinical and operational workflows to improve care and business performance. Net Health is a portfolio company of The Carlyle Group, Level Equity, and Silversmith Capital Partners.Work in partnership with high revenue, complex clients to ensure a strong customer relationship, strong customer satisfaction and success toward achieving goals.• Maintain relationships with key stakeholders, to identify and address goals and challenges, educate on products, drive adoption and utilization, achieve retention goals, and foster expansion opportunities.• Coordinate with Sales to ensure client retention and expansion • Develop an understanding of products, services, and customers’ HIT needs, business models, and workflow. • Monitor and analyze utilization of company products, educate on results, and consult for improvement. • Communicate proactively and consistently to ensure progress against objectives.• Encourage participation in initiatives such as webinars, conferences, and product feedback.• Keep leadership apprised of progress• Coordinate with other departments to ensure escalated issues are resolved in a timely manner, meeting SLA requirements and managing expectations.

Various Projects Including:Population Health Analytics- myCatalyst, Inc., Charlotte, NCFocused on patient-centric care and alternative payment models by compiling and analyzing results from health risk assessments, biometric data, medical, pharmacy, and disability claims and presenting an actionable dashboard to achieve optimal financial and healthcare outcomes.• Collected data from multiple repositories and FTP servers, ran diagnostics and remediation programs, and aggregated for analysis.• Developed tool to track the status of 40+ databases for needed diagnostics and remediation• Created new models for summarizing and presenting data based on target audience• Reviewed, edited, and polished studies in preparation for presenting to clientsVP Account Relations- Canvas Medical, Inc., San Francisco, Charlotte, NC VC-funded Electronic Medical Record (EMR) tech partner for independent primary care practices• Represented Canvas in the marketplace, including tradeshows and conferences while a next generation Electronic Health Record (EHR) system for primary care was developed. • Researched and defined target markets; collected data on independent primary care practices.• Created/enhanced marketing including trifolds, mailers, PowerPoint presentations, and website.VP, Director Partnerships and Foundation, All Green Electronic Recycling, Charlotte, NCFirst Certified B Corp in Charlotte. Environmental Technology innovator with patented precious metal recovery solution involving no air emissions or discharge, in a completely closed loop system• Represented AGR at events within the local medical, environmental, and social impact communities. • Worked with ownership to Create a business plan and financials for raising additional capital• Raised capital by working with my network of angels and venture capital funds

Manage Client Relationships and the onboarding, deployment, and overall operations and management of 50-75 nurses across 5 key clients in 5 states. •Client Relationships- Maintain day-to-day communication. Schedule and run quarterly reviews to track staffing and hours, resolve issues, and strengthen the partnership. •Nurse Management- Support new immigrants professionally and personally. Coach and evaluate performance. Manage productivity, quality, and safety. Maintain credentialing/documentation in CRM for Joint Commission. Communicate and promote core values to ensure client satisfaction.•Community Development- Build strong community relationships and identify potential clients.

Built a start-up using predictive data analytics, decision intelligence pricing and merchandising solutions to increase revenue and customer satisfaction. Participated in all aspects of business and helped secure funding from leading investors including Goldman Sachs, Accel Partners, and Concur Technologies.•Designed, developed, and deployed the eStandby Upgrade® product and processes to drive $40 million annually in upsell revenue across 4,000 hotels in the hospitality industry.•Developed and maintained partnerships with key executives at global hotel brands such as Hilton, Hyatt, Kimpton, Carlson Rezidor/Radisson; and channel/technology partners like Sabre, Experian, Travelport, and Pegasus. Negotiated and secured contracts and operating agreements.•Served as a dedicated and passionate “Nor1 Evangelist” at industry conferences and continuing education programs. Spoke on increasing guest satisfaction at customer and industry events.

Operations Executive, Resource Deployment 2001-2005Program Manager, Workload Planning and Analysis 1998-2000Provided strategic vision, supported revenue growth, and improved profitability by developing and leading the implementation of innovative processes and tools. Increased the focus on “the right skills in the right place at the right time” by developing and enhancing resource management processes, business analyses, and management reports. Increased focus on sales pipeline, opportunity management, proposal status, and win-loss analyses.•Enabled more effective and efficient use of service practitioners by recruiters, procurement, and field management through the creation of forecasting models•Improved communication and created opportunity for parallel work efforts between disparate resource management segments in IBM Global Services through the establishment of a cross-department/cross-function forum which provided common language and disciplines•Assessed skills by geography and improved the accuracy of hiring targets dramatically through the creation of tracking models•Enhanced billable and non-billable utilization evaluation through the creation of an online management guide•Received manager’s award for creation of a spreadsheet and database tool for executives to analyze the status of large proposals Services Sales Executive, 1997 – 1998Marketed service offerings to the manufacturing, travel & transportation, and government industries. Developed channel partner solutions to increase services packaged with HW sales. Created and presented service solutions to customers and internal IBM teams. Coached other IBMers on the use of IBM’s pilot e-Business tools.•Generated over $1M in services revenue between July 1997 and July 1998•Received Product Support Services Area Sales Manager’s Award in 1997•Created productivity tools such as a proposal repository in Lotus Notes•Selected as an IBM College Recruiting representative for MBA programs