David Lewis Email & Phone Number

Chesterfield

Taking inbound calls from policy holders for motor insurance. I deal with inbound calls from individuals that have had RTA's, had there vehicle stolen, vandalized and anything motor insurance related.I work in a team of agents that average anywhere between 70-110 calls per day each. These calls can range from policy holders who need an update on repairs, liability, total loss of there vehicle we also have to listen out for fraud indicators and try and make sure the customer experience is as pleasurable as possible. It is important to show empathy in every case and treat customers fairly as we deal with anything from a minor incident to multi car accidents and fatalities.

Chesterfield

In July I opted to change my career path and went back in to the health care industry. At Springbank I provide personal care and assist the elderly with everyday activities in what is essentially end of life care. This was a vital experience as it enabled me to see just how important some peoples needs are.

Sheffield, United Kingdom

doing the senior role for the south of the UK on the newly formed appointment and sales team.I have been involved with the setup of the new support role for Business development managers from the start, contributing towards setting KPI’s, best practice, interviewing for my team, training new starters and also hitting the set targets myself.I supervised and managed a team of 4 people including myself and I was responsible for training and coaching sessions, weekly reviews and the motivation to try and drive the team forward and also support any other area (North or London) as and when required.Building a good relationship with each individual customer is essential as I managed their account for the first three months and it is very important to leave each individual with a great customer experience not only for Biffa but for myself to ensure repeat business

Chesterfield

My role at CPP I worked in a busy call center in a team of 13 agents. On average I would take around 100 calls a day to activate cards for major banks and sell insurance on the back of this. It was a high pressure very target driven environment which drove me as an individual. Targets were on a monthly basis which I hit consistently earning bonus. During each month I would have calls marked in regulation with FSA guidelines to ensure customers were being treated fairly and had a good experience on the call and again is something I passed monthly. During my time at CPP I was involved with coaching other agents on objection handling and other aspects of the role and also supported my manager while he was away by driving my own and the team’s performance, running incentives and managing the team in his absence

Chesterfield

During my time working for DCC I worked with a mixture of service users ranging from the elderly to individuals with dementia and Parkinson’s disease and many more. My Duties ranged from ensuring service users were taking medication at correct times, personal care, promoting independence, cooking meals and moving and handling with other members of the team. Unfortunately due to illness I left this role at the end of May 2008.

Chesterfield

My first ever job straight from leaving secondary school. During my time at Bristol street I started as an assistant Partsman, dealing with customers face to face and over the phone selling car parts that they needed and organizing them to either be delivered or picked up by the customer. It was important to be organized as it was essential for the customers to have the correct part at the time specified so they could carry on as normal with their everyday life.