Account Management, Sales, Customer Service, Estimations/Quotations, Inventory Management, Database Maintenance, Project managementAchievements:• Promoted to Operations Manger of Sydney Office• Oversaw the implementation of a major upgrade to our sales and inventory database/software• Liased with multiple stakeholders to ensure timely delivery of all light fixtures forthe new stand at the SCG.

Overseeing all restaurant operations, Function and event management, Customer service, Staff management, Rostering, Till reconciliation, Bar and table serviceAchievements:• Promoted to Restaurant Manger.• Increased function bookings through simple direct marketing strategies• Increased restaurant turnover through providing excellent customer service andsecuring strong repeat business

Sales, Account Management, Customer Service, Correspondence/report composition, Assisting manager on major project quoting, New account acquisition and servicing, Co-ordination of work flow, Purchasing, Diary/calendar maintenance, Inventory and stock management, Archive management, Maintenance of procedures manual, Invoicing/Basic Accounting, Product receipt and despatch, Storeman/WarehousingAchievements• Promoted from driver to sales and then to Operations Supervisor at the Five Dock Branch.• Through superior customer service and project management skills assisted TLE Brookvale in becoming one of Sydney’s most profitable branches.

Operational Oversight, Strategic Planning, Event marketing and management, Customer care, Staff management, Budgeting, Stock orderingAchievements• Instituted professional hospitality procedures to ensure smooth running of bar and restaurant.• Increased event bookings• Increased local patronage by starting monthly live music events.• Increased the profile of the Millhouse Hotel as a destination for gourmet weekendretreats.• Booked, planned and managed a huge wedding reception that booked out theentire hotel. Utilising the restaurant and grounds.

Operations Management, Event and entertainment co-ordination, Staff management, Stock ordering, Booking Live EntertainmentAchievements• Planned and executed our massive Hogmanay (New Years) Event• Booked and co-ordinated all corporate functions. Key role during the festive season.