David L. Email & Phone Number

Hollywood, Fl, Us

• Managed the review process for all Standard Operating Procedures (SOPs) related to pharmaceutical manufacturing technology at the Tamarac office.• Oversaw the creation of mechanical documentation to support line operations and new process implementation.• Reviewed and optimized process workflows, provided recommendations, and established performance plans.

Fort Lauderdale, Florida, United States

• Collected patient information including medical history, billing, and insurance information.• Entered information into databases and maintained accurate records.• Performed data verification for pre-admission/discharge.• Prepared consent forms to ensure proper claim, and bill processing.• Conducted insurance coverage verification pre-admission and collect co-pays.• Provided patients with billing and payment information.• Assist allied departments with patient communication if translation is needed.• Assist with training team members in the capture data entry process. • Helped patients with questions, concerns, and issues

Tamarac, Florida, United States

• Implemented and optimized the Electronic Quality Management System (eQMS), ensuring regulatory compliance and high standards through audits and quality control processes.• Designed, developed, and implemented software applications for process improvements, while maintaining data integrity during the transition from paper-based systems to eQMS.• Documented data governance processes and trained new and current employees on Good Documentation Guidelines, Standard Operating Procedures (SOPs) and onboarding.• Led weekly executive Quality Management meetings, reporting status updates, creating ad hoc reports and escalating issues as required.• Assisted with FDA inspections, document retrieval, and organization, and supported investigations with corrective and preventive actions (CAPA).

Tamarac, Florida

• Managed, tracked, and stored electronic/hardcopy documents through a structured file and folder naming system, ensuring accurate retention and easy retrieval.• Recommended, created, and implemented process improvement SOPs, templates, and manufacturing logbooks.• Provided new hire orientation on GMP culture and maintained a well-organized filing system and computer database of all documents.

Miami/Fort Lauderdale Area

• Ensured compliance with the IATA Dangerous Goods Regulations for the transportation of Dangerous Goods, advising customers on necessary documentation and regulatory requirements.• Interfaced with customs authorities to ensure smooth import/export processes and adherence to customs regulations.• Identified and implemented process improvement opportunities to reduce shipment delays and enhance operational efficiency.• Prepared and presented weekly reports on shipment statuses, issues, and KPIs to senior leadership, leveraging data analysis to inform decision-making.• Provided exceptional customer service to new and existing clients, collaborating with team members to meet business deadlines and exceed customer expectations.

Miami Beach, Fl

• Supervised and trained a team of nine employees in the areas of customer service, event information and box office services. Supported hundreds of community events, consistently delivering outstanding customer service• Operated a POS system, which included maintaining an accurate accounting of the cash drawer. and credit cards sales.• Maintained a cost-efficient box office while understanding the flow of foot traffic.• Established and adjusted procedures to meet staffing schedules.• Balanced cash receipts to ensure ticket accuracy and security.• Ensured customer satisfaction by effectively and tactfully communicating box office policies.