David Lichtsinn Email & Phone Number

Arizona, United States

Tucson, Arizona Area

Project Manager for a Data Center Move, along with PCI and SSAE-18 Audit activities.

Responsible for coordinating change activities for a major network upgrade for a healthcare client.

Mountain View, Ca

Service Delivery ManagerResponsible for Service Delivery in a Cloud Hosted Data Center environment.Managed relationship with customer and Service Delivery teams.Responsible for managing account escalations and ensuring contract deliverables were met.Saved client over $200K in monthly storage costs through a storage consolidation project.

Santa Clara, Ca

Project Manager, Data Center MigrationManaged large scale data center migration for Veritas.Primarily responsible for server migration of nearly 1000 server in a high-pressure environment.Communicated regularly with mid-level management regarding status of deployments.Optimized data center consolidation by employing various migration strategies; such as virtualization, New Server Build, Lift/Shift migration and server consolidation.

Tucson, Arizona Area

• Managed multiple projects simultaneously for Kaiser Permanente's Disaster Recovery program. Accountable to deliver highly complex infrastructure projects on time, budget and to customer expectations.• Managed End to End application deployments in a Disaster Recovery environment, including server setup, network configuration, middle-ware deployment, application deployment, and validation testing.• Communicated regularly with mid-level management regarding status of deployments.• Executed change management procedures to ensure successful delivery of applications.

Tucson, Az

• Led multi-functional teams of technical support professionals. Accountable for the service delivery of complex customer support solutions. Highly visible projects which directly impacted customer satisfaction. Influenced vendors, management, and internal project management personnel to achieve desired customer satisfaction. Manage to rigid budget expectations within very aggressive timelines. Set and implemented strategy for project plan and system level integration including risk assessment. Migrated account-specific server build processes into a global process. Accounts based in Europe and North America.• Migrated over a dozen widely varying industrial accounts into a global process, saving an average of 20% per server through use of global resources and reduced cycle time.• Developed global process for decommissioning of servers, reducing costs and cycle time by average of 20%.• Resolved issues concerning on-boarding activities and discrepancies in global process. This led to revised process plans with enhanced clarity and satisfaction for clients.• Demonstrated desire in learning new tools and processes, and teaching other team members use of these tools and processes.

Team Leader, Unix and Intel Team 2010 – 2011• Led multi-functional teams of technical support professionals in resource planning, problem resolution, project delivery, and customer satisfaction. • Led 9 member remote-based team in completing 148 service delivery projects for AIX, HPUX, RedHat, SuSE, Mac OSX, and Windows based servers.• Conducted performance reviews and technical direction.• Reduced privileged access vulnerabilities through the use of the SUDO tool, resulting in better audit compliance posture, and reducing both customer and IBM liabilities, as the project leader.• Responsible for engaging the cyber security team to ensure that all security related deliverables met.System Administrator 1999 – 2010• Performed server moves/adds/changes, as well as general server performance monitoring and problem resolution. • Managed project team, upgrading OS and firmware on 600+ servers over course of 1 year.• Installed/managed 128 node High Performance Computing Cluster, allowing customer to resolve complex designs in days, rather than weeks.• Coordinated server installation and decommissioning projects with customer, application teams, SAN teams, and others to upgrade client's existing computing base.• UNIX Systems Administrator. (Includes AIX, HPUX, Solaris, RedHat, SuSE Linux) • Managed Linux High Performance Computing Cluster • Project Leader – AIX Firmware and OS Upgrade Project • Developed procedures to accurately and consistently upgrade firmware and operating system software.• Directed/coordinated a team of co-workers to implement the firmware and operating system upgrades on over 800 devices in one year’s time.• Managed multiple projects/deadlines to deploy new computer systems to various customer accounts.

• Primary Systems Administrator for Windows NT Network. • Primary Systems Administrator for DEC VAX Cluster. • Network Administrator for 800 node ethernet network. • Deployed Microsoft Exchange for 800 end users.• Liaison for Voice/Data Subcontract Technicians. • Team Leader - Computing Operations. • Team Leader - Integrated Product Development Support. • Designed, installed, and manage 800 node Microsoft Windows NT Network.• Deployed TCP/IP software (Novell LAN WorkGroup) on over 600 PCs.• Worked on a team to revamp flat network into subnet supporting over 700 devices, including PCs, Macintoshes, VAX, Sun, HP and Bay Network equipment.• Maintained Bootp and DNS tables.• Managed and configured Cisco routers and switches.• Developed and maintained comprehensive documentation for Windows NT and VAX systems, including “New User Guides” for new employees, and Systems Administrator guidelines and software installation instructions.

• Systems Administrator for DEC VAX Cluster. • Network Manager of VAX Cluster, Sun Workstations, PCs, and Macintoshes. • Responsible for software installations and upgrades. Analyzed/evaluated client/server based network. Evaluated licensing and maintenance agreements.• Ultimately responsible for health of the Cancer Center Computing Facilities.• Installed/trained/monitored VAX system for the Arizona Health Sciences Center Physical Resources department. • Site Coordinator for College of Medicine - Campus Site License Grant (CSLG).• Managed/trained several student employees.

Master Of Science, Management Information Systems

Bachelor Of Science, Computer Engineering