David Lichtsinn Email & Phone Number

Arizona, United States

Tucson, Arizona Area

Project Manager for a Data Center Move, along with PCI and SSAE-18 Audit activities.

Responsible for coordinating change activities for a major network upgrade for a healthcare client.

Mountain View, CA

Service Delivery ManagerResponsible for Service Delivery in a Cloud Hosted Data Center environment.Managed relationship with customer and Service Delivery teams.Responsible for managing account escalations and ensuring contract deliverables were met.Saved client over $200K in monthly storage costs through a storage consolidation project.

Santa Clara, CA

Project Manager, Data Center MigrationManaged large scale data center migration for Veritas.Primarily responsible for server migration of nearly 1000 server in a high-pressure environment.Communicated regularly with mid-level management regarding status of deployments.Optimized data center consolidation by employing various migration strategies; such as.

Tucson, Arizona Area

• Managed multiple projects simultaneously for Kaiser Permanente's Disaster Recovery program. Accountable to deliver highly complex infrastructure projects on time, budget and to customer expectations.
• Managed End to End application deployments in a Disaster Recovery environment, including server setup, network configuration, middle-ware deployment, application deployment, and validation testing.
• Communicated regularly with mid-level management regarding status of deployments.
• Executed change management procedures to ensure successful delivery of applications.

Tucson, AZ

• Led multi-functional teams of technical support professionals. Accountable for the service delivery of complex customer support solutions. Highly visible projects which directly impacted customer satisfaction..
• Migrated over a dozen widely varying industrial accounts into a global process, saving an average of 20% per server through use of global resources and reduced cycle time.
• Developed global process for decommissioning of servers, reducing costs and cycle time by average of 20%.
• Resolved issues concerning on-boarding activities and discrepancies in global process. This led to revised process plans with enhanced clarity and satisfaction for clients.
• Demonstrated desire in learning new tools and processes, and teaching other team members use of these tools and processes.

• Team Leader, Unix and Intel Team 2010 – 2011
• Led multi-functional teams of technical support professionals in resource planning, problem resolution, project delivery, and customer satisfaction.
• Led 9 member remote-based team in completing 148 service delivery projects for AIX, HPUX, RedHat, SuSE, Mac OSX, and Windows based servers.
• Conducted performance reviews and technical direction.
• Reduced privileged access vulnerabilities through the use of the SUDO tool, resulting in better audit compliance posture, and reducing both customer and IBM liabilities, as the project leader.
• Responsible for engaging the cyber security team to ensure that all security related deliverables met.System Administrator 1999 – 2010

• Primary Systems Administrator for Windows NT Network.
• Primary Systems Administrator for DEC VAX Cluster.
• Network Administrator for 800 node ethernet network.
• Deployed Microsoft Exchange for 800 end users.
• Liaison for Voice/Data Subcontract Technicians.
• Team Leader - Computing Operations.

• Systems Administrator for DEC VAX Cluster.
• Network Manager of VAX Cluster, Sun Workstations, PCs, and Macintoshes.
• Responsible for software installations and upgrades. Analyzed/evaluated client/server based network. Evaluated licensing and maintenance agreements.
• Ultimately responsible for health of the Cancer Center Computing Facilities.
• Installed/trained/monitored VAX system for the Arizona Health Sciences Center Physical Resources department.
• Site Coordinator for College of Medicine - Campus Site License Grant (CSLG).

Master Of Science, Management Information Systems

Bachelor Of Science, Computer Engineering