Sr Field Service Tech
CurrentSince 2001 I have been a PC Support Administrator/Client Services Coordinator/Field Services Technician. I do hardware and software installs, troubleshooting for PC's, Mac's, Printers, PDA's, BlackBerry's, iPhone, iPad, and Wireless Networking. I have been Dell Certified and Apple Certified. I also handle the Audio/Visual for our presentations to customers, audio teleconference and video teleconference. I work with our people in Asia to Install software and maintain their PC's. have traveled to Vietnam, Hong Kong, Shanghai, Mexico City, England, and our locations around the US. Work with Engineers and our Visual Management/Wonderware/Programmer in Manufacturing to help resolve Networking issues to the Manufacturing Lines and helped with resolving issues on PC's connecting with those Lines. Also install and help troubleshoot issues to our handheld scanners connected to our SAP systems. I support remote staff as well as staff onsite. I troubleshoot PC issues with Microsoft Office, SAP Client, Browsers, and much more. I also assist our Server Team with DHCP Reservations and DNS entries. Our Network Team with troubleshooting connections and traveling to remote locations to install Network Hardware and assist Sr Network Administrators with getting a connection into that Hardware to finish setup. I regularly work with Sr Executives taking care of IT related issues and am present to assist in meeting connections such as Teams, Skype for Business, and Teleconference.