David Lim Email & Phone Number

Indonesia

Indonesia

• Reporting to Project Management & Methodology Head. Manage multiple projects concurrently maintaining a command of details, timelines and next steps. • Responsible for the overall project success.• Identify and resolve problems in the project.• Project Coordination.• Regularly report the project status.• Hand over Go Live project to Call Center, Relationship Manager and IT Region.• Foster a collaborative team environment among internal CIT teams.• Anticipate and proactively solve problems. • Be critical of the processes and procedures the customer uses to manage the projects• Be able to identify weaknesses in the process, propose possible solutions, and refine best practices • Manages project portfolios and communicates the status to PMM Head• Initiate, develop, and manage complex delivery opportunities with both new and established, prospects/clients across all industries • Develop and maintain relationships with business entities• Apply significant knowledge of the client’s business operations, resources, and industry • Coordinate with RM for On-going project management of client implementations • Uses highly developed analytical skills in creating project plans and establish timelines to ensure milestones are achieved using Industry accepted tools, i.e. Microsoft Project.• Change Management: Ensures the change management process is utilized effectively to ensure customer satisfaction and scope/risk management.

Jakarta

• Meet with management and business managers to work closely, identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects of the organization.• Establishes and monitors program priorities, objectives, and procedures, determining area objectives, targets of service, and needs resource allocation.• Ensure technology is accessible and equipped with current software and hardware.• Evaluates, reviews, and approves requests for information systems hardware, software, or services.• Develop System Requirement document to be delivered to IT. • Find and solve gap between IT solution implementation and user requirements for all region.• Get involved in user process improvement project. • Hire and manage information system personnel and contractors to design, develop, implement, operate and administer information systems.• Developed, analyzed, managed and implemented successfully, project schedule for multiple projects involving users, internal team and vendors.• Coordinate and work Closely with IT region in achieving the business target through work efficiency improvement by providing value added services to existing applied technology and recommend latest sophisticated technology solutions.• Provide professional / world class IT solutions to Region IT needs to achieve user satisfaction• Socialize IT Policy and SOP to users in all regions.• Sell IT initiative projects to users in all regions.• Develop and maintain good and responsible partnership with Region in order to understand and attain good teamwork with the business.• Establish encouraging IT staff working place for the company’s interest thru skill improvement.• Track and monitor system change request with corresponding parties in IT.• Maintains records, prepares reports, and composes correspondence relative to the work.• Regular IT Service / Project meeting with users, involving IT Regions & Functional Heads.

• Report to the COO and regional CIO.• Meet with management and business managers to work closely, identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects of the organization.• Establishes and monitors program priorities, objectives, and procedures, determining area objectives, targets of service, and needs resource allocation.• Provide administrative direction and support for daily operational activities of the IT department• Control IT budget and expenditures.• Ensure technology is accessible and equipped with current software and hardware.• Oversees troubleshooting, systems backups, archiving, and disaster recovery and provides expert support when necessary.• Evaluates, reviews, and approves requests for information systems hardware, software, or services.• Hire and manage information system personnel and contractors to design, develop, implement, operate and administer information systems.• Maintain current and accurate inventory of technology software and resources.• Developed, analyzed, managed and implemented successfully, project schedule for multiple projects involving users, internal team and vendors.• Identifies staff development and training needs and ensures that training is obtained.• Maintains records, prepares reports, and composes correspondence relative to the work.• Directs the activities of subordinate analysts in the development of new information technology systems and enhancement to existing automated systems.• Evaluates and verifies employee performance through the review of completed work assignments and work techniques.

• Report to the IT Manager. • Providing day to day support to the applications by working with users to define issues in the applications, find the root cause, workaround and implement permanent fix or data patch if needed.• Providing ad-hoc reports to business users.• Reporting the requirements, findings, workaround done and possible fix to the development team• Coordinating and assisting users in UAT.• Giving Cross Training to team members.• Giving training to the users.• Create Documentation such as user manual, testing result, build release, etc.• Developed, analyzed, managed and implemented successfully, project schedule for multiple projects involving users, internal team and vendors.• Implement systems backups, system patch, archiving, and disaster recovery.• Implement application security to follow company’s compliance rule. • Lead application team and help them to solve issues and make sure to deliver projects within the timeline.

• Report to the Project Manager. Worked with clients to define project requirements for coordinating and tracking activities of cross functional teams.• Developed, managed and implemented successfully, project schedule for multiple projects involving client’s team and internal team.• Lead projects as a Team Leader through out the project phases including Initiation, Planning, Execution, Controlling and Closing• Coordinated and implemented timely corrective actions for variations observed in project schedule to manage risks