David Lin Email & Phone Number

Secaucus, New Jersey, United States

Secaucus, New Jersey, United States

Greater New York City Area

• Travel on-site to operate live events with client• First point of contact for live event related issues• Triage bug and issues • Real time conflict resolution• Organize and drive event prep and retrospective meetings

Greater New York City Area

• Lead multiple internal teams within a business unit consisting of ~10 people • Create and manage project plans for all phases of product development • Identify technical issues and formulate solutions; proactively notify clients of issues and resolution plans to manage expectations • Plan and execute weekly meetings with clients to review project plans and status of project deliverables • Work closely with design team to meet client’s request• Work closely with Product team to identify and develop digital solutions • Track and manage resource capacity and budgets• Collaborate with Android and iOS developers to troubleshoot technical issues and provide efficient and effective solutions • Lead daily team calls to track progress and identify and address any potential risks or blockers • Ensure successful delivery against tight deadlines by prioritizing open items • Successfully execute on client feedback to ensure client satisfaction • Experience managing and delivering multiple projects within timeline and scope• Release Management for web, iOS and Android

Greater New York City Area

• Allocate tasks to Quality Assurance team members• Lead daily team calls to track progress• Train new team members on QA best practices• Closely engaged with developers to troubleshoot through issues

Greater New York City Area

• Logged and reported bug tickets using JIRA• Create test cases and developed test plans• Generated weekly bug reports• Perform manual test on over 75 supported devices (iOS and Android)• Manually update pre-launched Android operating system• Create and document testing results

New York, New York

• Travel to live events to support our mobile product• Perform pre-checks and testing prior to the start on a live event• Monitor mobile product for stability during live event• Capture and report issues to Live Operation Producer• Assist client needs on-site

Greater New York City Area

• Escalated and troubleshoot issues using a third-party ticketing system ZenDesk• Provided internal technical support within company including issues with email, software, and hardware.• Worked closely with project managers and technical leads to deliver all projects.• UAT and QA testing for all platforms and mobile based products prior to be released into production system.• Created knowledge-based documents pertaining to supporting all platforms.• Created and responded to all tickets with our clients.• Record issues and create JIRA tickets when needed.

Brooklyn, New York