You might ask: Why would someone CHOOSE to spend their career working in the field of Customer Support?Most people choose to work in Customer Support as a stepping stone for their true career ambitions. Others have it forced upon them by circumstances. A small few choose this path because it speaks to their core values. I am decidedly in the last category.I have always been driven by the desire to help others. A career in Technical Support has afforded me the opportunity to have customers see the true value proposition of the products purchased through the superior service I and my teams have provided.Customer Support is the face of the company once the salesman and implementation team leaves. A customer only remembers their last interaction with the company and most of the time that is with Customer Support. It needs to have been a positive experience or they will look elsewhere.A satisfied customer is a reference for future sales. Unsatisfied customers will cause the pipeline to dry up.Now I ask you: Is there anything more important than customer retention and a strong pipeline fueled by referenced customers?***************If you are looking for a dedicated and professional Customer Support Analyst to help maintain customer satisfaction, help grow customer relations and build on future sales then contact me:dmlinabury@hotmail.com978.503.9381