Representing ORVIS and managing wholesale for the Mid-Atlantic

Representing Fulling Mill for the Mid-Atlantic

Representing Scientific Anglers for the Mid-Atlantic

Worked with a Dealer base of over 500 accounts to ensure orders got processed, accounts were current on their bills, adjusted preseason orders, and helped put together sales incentives that grew our brand presence and created brand loyalty. I routinely reach out to accounts with sales calls based on past ordering. I work with our Outside Representatives to increase the amount of skus each dealer carried.• Created and implemented Fishpond’s Employee Sales Incentive Program for our Dealers• Helped increased overall revenue by 600k

Worked directly with accounts to increase sales performance, built customer relationships, and enhanced operational integrity. Managed the warranty repairs of both Ross USA reels and Ross Worldwide products. Maintained data in numerous Customer Relationship Management, CRM, systems. Answer consumer questions and process orders from Ross Dealers.• Processed over 1000 orders in 2 months • Received numerous letters and emails regarding delivering superior customer service• Created Ross’s Employee Sales Incentive Program for Dealers

Worked with customers on the sales floor. I was responsible for buying goods based on previous years sales. Worked with manufacturers to put together preseason orders and then tracked our inventory and made adjustments throughout the year. Worked with our social media platforms to help promote the shop and the brands we carried. Was able to engaged customers through very successful social media contests.

Work directly with our clients to increase sales performance, customer relationships, and operational integrity. Responsible for the retention and lead-generation of hundreds of customers and hundreds of thousands of dollars. Work with and maintain numerous customer relationship management systems. Make revisions to quotes and process the orders after they are placed.

I was an Inside Account Manager. I worked with over 300 companies that covered 3 territories. I maintained accounts and help grow sales within our company. I also worked closely with our warehouses to ensure that the customers recieved their materials on time.

Duties include the following: opening and closing of the store, assuring that the customer experience exceeds their expectations, delegating tasks to my co-workers to ensure the rental process runs smoothly, assuring that our labor doesn’t exceed allowable budget, and keeping a positive ratio between the shop’s labor costs and revenue. I also work with the Ski School to help them get their clients equipment in a timely manner so they arrive at their lessons on time. In addition, I produce closing reports and turn in cash each time I close.

Prospected for new customers; worked with new technologies; gained valuable experience and confidence in making business presentations. I also managed current customer accounts and helped grow existing customer revenue by providing them with new AT&T product solutions.