David Litzinger Email & Phone Number

Irwin, Pa, Us

Greesnburg, Pa

- Responsible for implementation and support for data management systems within Excela Health Home Care and Hospice- Primarily responsible for database maintenance, education of end users (new hires and refresher training for current staff), security and report writing- Functions as a liaison between the Information Technology Department and 200+ Excela Health Home Care and Hospice employees- Assure product upgrades are completed timely and process and education is provided to the end users.- Installation and configuration of EMR software on staff laptops and desktops- Create and share standard work flow for various technical tasks- Work with 3rd party vendors and other departments within the organization on a variety of projects and support issues- Responds to and troubleshoots software problems resolving or escalating operational failures to necessary parties- Seeks business process improvements by working with 3rd part vendors and the organization to identify best practices and/or software improvements.

Pittsburgh, Pa

- Managing IT support for 378+ internal and remote clinicians in a variety of application, hardware and network issues- Daily support for software applications, including Suncoast Solutions EMR for Home Care Providers- Performs end user education and training for new hires and current employees- Perform weekly server maintenance duties of viewing Event Logs, monitoring disk usage/space, performing Windows updates/server reboots and software updates as necessary- HP notebook and desktop computer imaging, deployment, testing and repair for new and existing employees- Distribute laptops to new hires; perform necessary application configuration and upgrades as needed- Telecommunications upgrade: did extensive research on benefits of upgrading existing Blackberry enterprise solution to Android-based telecommunications. Presented findings to management. Determined best models for system use. Tested/implemented Android Smartphone technology- Responsible for activating, configuring and troubleshooting Android phones and cellular WIFI technology for remote users. Performs new hire training on the Android phone technology and communicates known issues, problems and additional information to all users- Maintenance and management of Active Directory and software application accountsCreated, maintains and updates spreadsheet of employee equipment in use, in-repairs and retired* - Created and shared documentation for various day to day IS process and procedures- Responsible for contacting vendors for laptop hardware issues. Perform necessary troubleshooting and contact vendor with issues. Coordinate shipping and return of equipment

- Managing IT support for 60+ internal/remote users in a variety of application, hardware and network issues- SQL database maintenance, querying, scripting and reporting- Configuration and setup of client trial databases for TMS healthcare software- Software upgrades and application testing- Providing assistance to Technical Support group on issues related to our customer’s hosted software systems- Deployed Windows Deployment Server (WDS) to allow for remote computer imaging from my home office- HP notebook computer imaging, deployment, testing and repair for new and existing employees and for customer training classes- Deployment of Microsoft Server 2008, Hyper-V role, and Hyper-V servers- Supporting the company Intranet site- Configured network monitoring software for servers and monitors the software throughout the day to watch for system downs and red flags- Responsible for routine review and updates of I.S. processes- Verify/reconcile any hardware equipment recalls with our current inventory and/or users

- Managed and supported the company computer systems, including developing new applications and implementing new technologies; trained and supported both internal users and clients, as needed- Managed the company computer network, ancillary equipment and telephony, including installation and upgrading of hardware and software, application development, troubleshooting and hardware maintenance- Transitioned company from end-of-life server configuration to a streamlined consolidated server model- Kept abreast of current trends in computer based hardware and software for the purpose of understanding the alternatives available for executing a variety of client projects and internal company functions- Established daily/regular backup rotation and weekly off-site storage- Created database for tracking all IT-related issues and for reference- Maintained and updated company website- Computer-based Training (CBT) design, creation and publication- Coordinated moving of data, phone, electrical lines and cubicles during office relocation- Trained and supported internal users and client users on a regular basis. Participated in the development of training programs and materials- Researched, compared prices and negotiated contracts for various types of software, hardware and other technological related areas- Kept management and users up to date with company technology and other technical related matters

- Served as Primary Level 1 Support for 115 in office users and 70 remote locations through phone contact, emails and interpersonal communication - Received Quality Service Award for 2002, Corporate Division for exemplary Customer Service skills and creating software training curriculum for agents and instructing the classes- Troubleshot variety of software, hardware, connectivity and Internet problems over the phone and at users workstations - Tracked each call into a database for logging and necessary follow up with staff and/or vendors- Responsible for scheduling office visits based upon priority of importance- Maintenance of server software and hardware- Established and performed daily/regular backup rotation and weekly off-site storage- Troubleshot network connectivity problems, ranging from logons to accessing software, files and applications through the network- Kept up to date on viruses, patches, and fixes through emails, websites. Downloaded and installed patches at office locations.

Mckeesport, Pa

- Direct Supervision of 14 agents - Supported various levels of employees with Windows NT Workstation and Office 97- Trained, supported, and troubleshot proprietary software with all levels of employees- Served as a source of information for agents - Assisted agents in dealing with all types of customer calls as needed- Facilitated daily team meetings with all agents

* Performed technical troubleshooting of customers’ wireless phones and the wireless network.* Handled heavy inbound contact with regard to all customer service issues.* Trained inbound customer care representatives on phones and computer systems.

* Managed cash, front-end operations, inventory control, stocking, and ordering of merchandise.* Distributed daily tasks to employees.* Scheduled employees.* Trained new employees and familiarized them with company policies and procedures

Network Engineering And Administration

Bachelor Of Arts & Science, Business Management

Activities and Societies: Intramurals, Campus MagazineMember of Dean's List 2 times