• Providing resources and tools to support those directly helping customers provide the bestservice.• Assisting with down stocking and area recovery as well as providing input into merchandisingdecisions.• Monitoring use of store power equipment and coaching employees on safe behaviors and liftingtechniques.• Responsible for leading and enabling a team of associates to deliver the best possible customerexperience in the store.• Coaching and training associates, delegating, following-up on daily tasks, managing performance.• Supervise associates in other departments, as needed, to meet the demands of the store. Thisrequires broad product knowledge and the ability to engage associates and customers acrossdepartments.• Communicate upward to keep management informed of concerns, issues, praises, and morale.• Occasionally open or close the store orserve as manager-on-duty (MOD)

• Providing resources and tools to support those directly helping customers provide the bestservice.• Assisting with down stocking and ared recovery as well as providing input into merchandisingdecisions.• Monitoring use of store power equipment and coaching employees on safe behaviors and liftingtechniques.• Responsible for leading and enabling a team of associates to deliver the best possible customerexperience in the store.• Coaching and training associates, delegating, following-up on daily tasks, managing performance.• Supervise associates in other departments, as needed, to meet the demands of the store. Thisrequires broad product knowledge and the ability to engage associates and customers acrossdepartments.• Communicate upward to keep management informed of concerns, issues, praises, and morale.• Occasionally open or close the store orserve as manager-on-duty (MOD).

• Providing resources and tools to support those directly helping customers provide the bestservice.• Assisting with down stocking and area recovery as well as providing input into merchandisingdecisions.• Monitoring use of store power equipment and coaching employees on safe behaviors and liftingtechniques.• Responsible for leading and enabling a team of associates to deliver the best possible customerexperience in the store.• Coaching and training associates, delegating, following-up on daily tasks, managing performance.• Supervise associates in other departments, as needed, to meet the demands of the store. Thisrequires broad product knowledge and the ability to engage associates and customers acrossdepartments.• Communicate upward to keep management informed of concerns, issues, praises, and morale.• Occasionally open or close the store orserve as manager-on-duty (MOD).

• Providing resources and tools to support those directly helping customers provide the bestservice.• Assisting with down stocking and area recovery as well as providing input into merchandisingdecisions.• Monitoring use of store power equipment and coaching employees on safe behaviors and liftingtechniques.• Responsible for leading and enabling a team of associates to deliver the best possible customerexperience in the store.• Coaching and training associates, delegating, following-up on daily tasks, managing performance.• Supervise associates in other departments, as needed, to meet the demands of the store. Thisrequires broad product knowledge and the ability to engage associates and customers acrossdepartments.• Communicate upward to keep management informed of concerns, issues, praises, and morale.• Occasionally open or close the store orserve as manager-on-duty (MOD).

Serves as primary manager for the store when the Store Manager is outServing as Manager on Duty including supervision of the staff, overseeing customer experienceAssisting with delivering the financial performance required for profitable store growthDelivering the Bose customer experience in all customer engagements and interactionsCoaching all store colleagues on how to effectively engage and sell to Bose customers and offer a demonstrably unique customer experience and value proposition.Assisting in recruiting the talent required to support a successful store business Primary ResponsibilitiesActively promoting the Bose brand to build customer advocacyParticipating in all store trainings and certifications to continually develop in role

Demonstrate a service culture that prioritizes the guest service experience. Model, train and coach expectations to deliver the service standardPlan and execute daily/weekly workload to deliver on department and store sales goals and guest engagement, including: merchandising, pricing, transitions, revisions, sales plans, sampling, promotions and price changeEnable a consistent experience for our guests by ensuring product is zoned, in stock, available, accurately priced and signed on the sales floorOversee execution of processes in inbound, outbound, replenishment, inventory accuracy, presentation, pricing and promotional signing processes for select GM areas of the storeResponsible for working with Closing teams to identify key priorities and ensure the store is guest readyCreate a scheduling plan based off of monthly and weekly business workload and guest trafficEvaluate and recommend candidates for open positions and develop a guest-centric team Lead team onboarding and learning and close knowledge gaps through training and experiencesEstablish clear goals and expectations and hold team members accountable to expectationsLead and coach the team to ensure accuracy and efficiency in all GM processesLead a team that provide a guest-ready and in-stock salesfloor in order to meet the needs of the guest.Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing biasDemonstrate a culture of ethical conduct, safety and compliance; lead and hold the team accountable to work in the same way