Customer Service Trainer and Mentor.* Ensured that all aspects of Operations were maintained to company and state standards – cash office procedures, receiving processes, markdowns, signing, payroll control and processing, and Human Resources.* Ensured staff was properly trained via e-learning courses and own personal tracking system.* Ensured that all aspects of Merchandising and Presentation were maintained to company standards – product flow and presentation, training, and inventory.* Ensured that all aspects of Loss Prevention were maintained to company and state standards.* Food Safety for both concepts of the business. Store and Restaurant. * Administered Safety Program. . Ensured all aspects of safety training were completed according to company, state, and OSHA standards.* Facilities Management – ensured building with clean, safe, and secure.*Assist the restaurant in customer service when needed.

Successfully opened a new location under budget and on time.Have successfully lead my district to be the top fundraiser in the region for 4H and FFA for the past 6 years.Winner of the Attitude award for my district for 2016. Profit Award winner for the past three years.P&L analysisConsistent performer for my district on metrics performance. Recognized by district, regional, and by the CEO on community support and involvement.Multi unit experience. Supported five other stores to better performance on metrics, productivity, sales, profitability and customer satisfaction Multi unit inventroy control. Multi unit HR liason

* Assisted in the creation of a new store in El Centro, Ca. * Ensured staff was properly trained via e-learning courses. * Ensured that all aspects of Merchandising and Presentation were maintained to company standards – product flow and presentation, training, and inventory. * Ensured that all aspects of Loss Prevention were maintained to company standards.

Customer Service Trainer and Mentor.* Ensured that all aspects of Operations were maintained to company and state standards – cash office procedures, receiving processes, markdowns, signing, payroll control and processing, and Human Resources.* Ensured staff was properly trained via e-learning courses and own personal tracking system.* Ensured that all aspects of Merchandising and Presentation were maintained to company standards – product flow and presentation, training, and inventory.* Ensured that all aspects of Loss Prevention were maintained to company and state standards.* Reduced shortage in half from previous year. * Administered Safety Program. . Ensured all aspects of safety training were completed according to company, state, and OSHA standards.* Facilities Management – ensured building with clean, safe, and secure.* Revised our sales strategy to compensate for sales loss. New strategy has regenerated sales to match LY which was a $100,000 deficit.

Customer Service Trainer and Mentor.* Ensured that all aspects of Operations were maintained to company and state standards – cash office procedures, receiving processes, markdowns, payroll control and processing, and Human Resources.* Actively recruited management and personnel.* Ensured staff was properly trained via e-learning courses and own personal tracking system.* Interviewed team and observed team to match person with position requirements.* Ensured that all aspects of Merchandising and Presentation were maintained to company standards – product flow and presentation, training, and inventory.* Ensured that all aspects of Loss Prevention were maintained to company and state standards.* At year end: above regional average for Sales Gain, Customer Service, Markdown Compliance, and Payroll Control.* Administered Safety Program. Opened store with no accidents. Ensured all aspects of safety training were completed according to company, state, and OSHA standards.* Facilities Management – ensured building with clean, safe, and secure.* Received award for Highest Customer Service Score in District.* Exceeded sales plan by 2.0 million at year end* Received Special Recognition for Shortage Control – 0.7%* Received Special Recognition for Payroll and Expense Control.* Opened new store in El Centro, Ca.

Responsible for product flow and visual presentation of building.* Assisted in Operations – Payroll control and processing, expense control, corporate audits, cash office procedures, and receiving productivity.* Led the set up team for Calexico and Henderson, NV. Ensured fixtures and flows were set up to company standards.* Administered Safety Program. – Ensured all aspects of safety training were completed according to company, state, and OSHA standards* Facilities Management – ensured building with clean, safe, and secure.* Ensured staff was properly trained via e-learning courses and own personal tracking system.* Interviewed team and observed team to match person with position requirements.* Overnight manager during holiday season: controlled all freight activity, inventory control, Loss Prevention procedures.

Responsible for Soft Lines: All Apparel and Shoes * Responsible for overall presentation of the store.* Ensured staff was properly trained via e-learning courses and own personal tracking system.* Interviewed team and observed team to match person with position requirements.* Assisted with corporate audits.* Administered Safety Program. – Ensured all aspects of safety training were completed according to company, state, and OSHA standards* Facilities Management – ensured building with clean, safe, and secure.* Sales growth in Soft Lines from a 14% decrease to a 7% increase in two months time.

Responsible for helping with the overall construction of the new El Centro store.* Worked closely with corporate and Project Manager to ensure we opened on time and under budget.* Opened the store with a 0.1% shortage and no accidents.* Controlled Payroll, cash office, stockrooms, receiving, and Safety Program.* Promoted to Project Manager during the corporate Buy Out.* Administered Safety Program. Opened two store with no accidents.* Facilities Management – ensured building with clean, safe, and secure.* Ensured staff was properly trained via e-learning courses and own personal tracking system.* Interviewed team and observed team to match person with position requirements.* Responsible for converting Robinson’s-May stores to Macy’s stores and Operational Procedures.* Assisted HR in creating a Hiring Center for the Otay Ranch store.* Managed Multiple units during change over. Total of 7Macy’s and Robinson’s-May stores.* Responsible for building the new Otay Ranch store. * Worked with every division of the corporate office to ensure timely delivery and set ups of equipment and merchandise for the new store.* Opened new store $25,000 under budget and with no accidents.

AOR: Men’s, Children’s, Lingerie, Home, Shoe’s, Accessories, Logistics, Community Relations, and Credit.* Was named ETL of the month twice in the same year. Was named ETL of the month a total of 3 times in one year and a half.* Achieved and award for credit - #1 in the company.* Assisted with remodels through out California.* Ensured staff was properly trained via e-learning courses and own personal tracking system.* Interviewed team and observed team to match person with position requirements.* Member of District Safety Committee.* Administered Safety Program. – Ensured all aspects of safety training were completed according to company, state, and OSHA standards* Facilities Management – ensured building with clean, safe, and secure.* Was placed in the Store Manager Training Program* Promoted to Palm Desert: AOR: Logistics, Men’s, Home, and Children’s.

Operated Cash Register and Inventory Stock.* Originally hired for Stock Room and Maintenance.* Promoted to floor supervisor in 6 months* Promoted to Basic Logic Associate in 6 months. Controlled all inventory levels and ordering for all basic items throughout the store.* Promoted to Merchandising Manager Training Program and moved to Douglas, AZ. Graduated from course in half the time.* Assisted with remodels throughout California, Arizona, and New Mexico.* Became part of District Diversity Team.* Became part of Children’s Entity Team for District. Assisted in analyzing sales trends and presenting information to the buyers.* Ensured staff was properly trained via e-learning courses and own personal tracking system.* Interviewed team and observed team to match person with position requirements.* AOR: Men’s, Children’s, Shoe’s, Catalog, and Styling Salon. Temporary store manager for store #2655 in Douglas, AZ.* Controlled and created advertising for store specific promotions.* Promoted to Yuma, AZ. AOR: Men’s, Shoe’s, Home.Business DevelopmentThroughout my career in retail, one of the reasons why I have been so successful with both my team and my business results is due to the methods that I use to develop my business. Regardless of where I am, I have always been a partner with the local chamber of commerce and am able to connect with many non-profit organizations. I believe in investing my time to assist the community which will repay the company in sales. By using the methods that I have I have been able to increase sales at all of my locations from anywhere between $500,000 to $2.0 million.