David L.

David L. Email and Phone Number

Lead Helpdesk Engineer @ Genea
Irvine, CA, US
David L.'s Location
Irvine, California, United States, United States
David L.'s Contact Details

David L. personal email

n/a
About David L.

Experienced in all facets of IT. Expert at troubleshooting hardware and software issues. Excel at working in fast paced environments.

David L.'s Current Company Details
Genea

Genea

View
Lead Helpdesk Engineer
Irvine, CA, US
Website:
getgenea.com
Employees:
178
David L. Work Experience Details
  • Genea
    Lead Helpdesk Engineer
    Genea
    Irvine, Ca, Us
    View
  • Aaa Auto Club Enterprises
    Is Dev Ops Engineer
    Aaa Auto Club Enterprises Nov 2024 - Present
    Costa Mesa, California, Us
    View
  • Genea
    Senior It System Administrator
    Genea Sep 2021 - Oct 2024
    Irvine, Ca, Us
    View
  • C3 Tech
    It System Administrator
    C3 Tech Mar 2020 - Jul 2021
    Santa Ana, Ca, Us
    View
  • Nexustek
    Service Desk Engineer Tier Ii
    Nexustek Jul 2019 - Mar 2020
    Greenwood Village, Co, Us
    View
  • Macom
    Global It Support Tier Ii
    Macom Mar 2019 - Jun 2019
    Lowell, Ma, Us
    View
  • Kmicro Tech, Inc.
    It Support Specialist
    Kmicro Tech, Inc. Aug 2018 - Mar 2019
    Costa Mesa, California, Us
    View
  • Irvine Company
    Service Desk Analyst
    Irvine Company Feb 2018 - Jun 2018
    Newport Beach, Ca, Us
    Rehired as contractor based on performance from prior stint at company.Received good feedback from users regarding professionalism, efficiency and knowledge.Achieved consistent best rankings in weekly metrics including number of calls, incidents resolved and requests resolved.
    View
  • Meridianlink
    Technical Support Representative
    Meridianlink Feb 2017 - Feb 2018
    Costa Mesa, Ca, Us
    Processed inbound calls, chats and tickets keeping met.Became VPN and Disaster Recovery subject matter expert.Updated knowledgebase and Intranet with new content related to new issues that arise or software updates.Collaborated with clients to translate their technical needs into solutions for our development team to add features to our proprietary loan origination software.
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  • Bms | Bankruptcy Management Solutions, Inc.
    Software Support Analyst
    Bms | Bankruptcy Management Solutions, Inc. Aug 2016 - Feb 2017
    Quickly learned to use proprietary Bankruptcy management software to be able support clients via emails, tickets, calls, and chats.Tracked and document all calls taken through Salesforce maintaining constant contact with customer until resolved.Engaged development, IT and other resources outside of the support team, as needed, to resolve client issues and provide client feedback for enhancements.
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  • Irvine Company
    Service Desk Analyst
    Irvine Company May 2016 - Aug 2016
    Newport Beach, Ca, Us
    Translated working knowledge of Microsoft Office into using Google Suite for company's transition into the new system.Create user accounts and maintenance. Streamlined process for user terminations by creating Excel sheet to identify which applications the terminated users had instead of checking each application individually.Significantly reduced time taken to process user transfers by creating Excel Macro that compared user profiles to quickly identify changes needed on users profile to complete their transfer.
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  • Oracle
    Global Service Desk Analyst
    Oracle Jul 2015 - Apr 2016
    Austin, Texas, Us
    Supported business applications and troubleshooting of technical problems and also acted as a liaison between customers and resolving groups.Developed a complete understanding of the Oracle product line while providing phone support to internal employees to quickly and effectively solve their issues.Provided high level support to users from different cultures around the globe achieving high customer satisfaction.Demonstrated ability to analyze and evaluate complex data, manage multiple tasks at one time and problem solve to meet deadlines.
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  • Continental
    Service Desk Analyst
    Continental Oct 2013 - Apr 2015
    Hanover, De
    Handled large volume of calls and incident tickets following the established procedures to guarantee good quality of service.Escalated service calls and incident tickets to local and 2nd line support groups when required applying the established procedures.Created, deleted and maintained Active Directory user accounts and policies. Organized knowledgebase base entries, how-to documentation, IT Library and bulletins using the established templates and guidelines.Chosen for business trip to Culpeper, Virginia office to give IT training to internal users.Became subject matter expert in running weekly metric reports.Researched issues on various computer systems and databases to strengthen teams first level resolution metrics.
    View
  • Tektronix
    Customer Service/Sales Representative
    Tektronix Mar 2013 - Sep 2013
    Beaverton, Or, Us
    Handled pre-sales, sales, and post sales issues including quoting, shipping and receiving, packaging, status updates and customer acquisitions, via phone and email.Became knowledgeable on importing and exporting guidelines to ship equipment working closely with US customs department.Maintained quality control/satisfaction records, constantly seeking new ways to improve customer service as I was the only representative on site.
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  • Hewlett-Packard
    Customer Support & Sales Management
    Hewlett-Packard Aug 2011 - Dec 2012
    Houston, Texas, Us
    Received promotion to new position within company.Created and maintained computer, printer, and monitor bundles and desktop and laptop hardware configurations on customer b2b websites.Collaborated with sales staff to extend and create special pricing deals for customers and create quotes for them as well.Created dashboard for management to monitor workload of team. The dashboard was sent hourly though a macro in Outlook which would send information to an excel sheet for data processing and upload the user friendly information to a SharePoint.
    View
  • Hewlett-Packard
    Customer Engagement Management Advisor I
    Hewlett-Packard Jun 2009 - Aug 2011
    Houston, Texas, Us
    Supported customers with issues regarding their orders via phone and email. Expertly handled situations with angry customers, partners or sales representatives regarding returns, credits, re-bills, and tax issues.Recognized by Team Leads and Supervisors as a top performer.
    View

David L. Skills

Customer Service Microsoft Office Technical Support Customer Satisfaction Training Teamwork Sales Operations Process Improvement It Solutions Software Development Customer Acquisition Active Directory Itil Networking Remote Troubleshooting Information Technology Computer Hardware Troubleshooting Oracle Applications Hpsm Sap Lotus Notes Computer Networking Troubleshooting Microsoft Excel Microsoft Word Microsoft Powerpoint Software Troubleshooting Disaster Recovery Google Suite Salesforce.com Service Now.com Windows Server Esxi Sonicwall Fortinet Sharepoint Computer Hardware Office 365 Pc Building Print Management Printer Support Print Servers Domain Name System Dynamic Host Configuration Protocol Local Area Network Patch Panels Computer Repair It Hardware Support Hardware Installation Windows 7

David L. Education Details

  • Western Governors University
    Western Governors University
    Cybersecurity And Information Assurance
  • Universidad Tecnológica De Jalisco
    Universidad Tecnológica De Jalisco
    Information Technology
  • Santa Fe High School
    Santa Fe High School
    High School

Frequently Asked Questions about David L.

What company does David L. work for?

David L. works for Genea

What is David L.'s role at the current company?

David L.'s current role is Lead Helpdesk Engineer.

What is David L.'s email address?

David L.'s email address is da****@****nea.com

What schools did David L. attend?

David L. attended Western Governors University, Universidad Tecnológica De Jalisco, Santa Fe High School.

What are some of David L.'s interests?

David L. has interest in Children.

What skills is David L. known for?

David L. has skills like Customer Service, Microsoft Office, Technical Support, Customer Satisfaction, Training, Teamwork, Sales Operations, Process Improvement, It Solutions, Software Development, Customer Acquisition, Active Directory.

Who are David L.'s colleagues?

David L.'s colleagues are Ankit Chhunchha, Vivek Doshi, Sam Prasad, Mohil Zalavadiya, Jake Ramirez, Aindrea Rae Bruneau, Jared Northrup, Pmp.

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