Maintain national and international high net worth clientele relations through regular communications and onsite meetings. Orchestrating the life cycle of complex projects by engaging clients on specific purchase requirements during construction phase and managing 2 years there after under a warrantee period. Liaise with construction, technical and project directors with regards to client amendments. Champion St George and the Berkeley groups passion for customers and their experience with the brand. Ensure seamless delivery of product – Currently the St George flag ship development, The Tower, One St George wharf.

Managing an extensive portfolio of properties/assets for national and international clientele. Creatively seek inspiration from existing projects to update and improve own operational output. Achieve results by strategically examining performance and improve through the use of KPI’s.Demonstrating the ability to form strong relationships whilst adaptively seeking business with new and existing clients. Instructed legal proceedings where necessary and successfully represented multiple clients in court as a result. Involved in a preventative maintenance program across the portfolio, minimising disruption of refurbishments and maintenance work for new and current tenants.

Client facing role and main point of contact for a portfolio of over 150 clients. Provided weekly reports to the company directors regarding the performance of the department. Dealing with customer service feedback comments and escalated issues regarding the property management department. Ownership of creating detailed inventories and schedules of conditions.

Supporting Head of Property Managing and compiling detailed inventories/shedules for entire Young London portfollio.

Charged with launching new merchandise and redesigning the store layout to compliment/enhance product sale. Strong target driven sales – Monitoring and encouraging staff sales performance. Training new staff to a high level within the flagship store. Dealing swiftly with complaints and customer queries.