David Loftus Email & Phone Number

Atlantic City, New Jersey

Egg Harbor City, New Jersey

Philadelphia, Pennsylvania, United States

Atlantic City, New Jersey

Assist in successfully executing all operations in the Rooms Division including Front Office, Front Services, Transportation, and Resort Activities. Strive to continually improve external and internal guest satisfaction while maximizing financial performances of the Rooms Division. Develop and ensure that Flagship Resort Brand Standards and Procedures are being followed. Assist in leading specific team while meeting or exceeding property goals.

Philadelphia, Pennsylvania

Assist in successfully executing all operations in the Rooms Division including Front Office, Front Services, Parking Operations, Loss Prevention and Housekeeping. Strive to continually improve external and internal guest satisfaction while maximizing financial performances of the Rooms Division. Ensure that Ritz Carlton Brand Standards and Procedures are being followed. Assist in leading specific team while meeting or exceeding property goals.

Cooper Levenson, Attorneys At Law, Atlantic City, New Jersey

2016 East Coast Gaming Congress2013 East Coast Gaming Congress AIG RFIContact/Client Categories Project

Camden, New Jersey

Course: Advanced Hotel Management

Caesars Entertainment, Inc Atlantic City Region

Interact with all regional operational departments in improving financial and services procedures and efficiencies.Implement and apply the Company’s LEAN methodology.Create the documentation representing the current process flows for each interdepartmental team.Guide interdepartmental teams in their observations and findings and follow-up documentation exampling the recommended changes for improved efficiencies and waste reductions.

Atlantic City, New Jersey

Building loyalty and value with customers, employees and community at a top-rated, first class hotel and casino resort; with over 2,500 employees and 1,329 rooms.44 Direct Reports, $26M EBITDA (Net Income)High profile Director with full autonomy over all aspects of Hotel Operations that included Front Office, Front Services, Housekeeping, Environmental Services, Valet/Self Park Operations, Retail, and Wardrobe Operations in key customer contact departments with teams consisting of both union and non-union personnel.Successfully controlled P&L and ensured expenses continued to be under budget with strict observations of spend in exceeding budget and YOY flow through.Increased total service customer service scores YOY by implementing strategic initiatives ensuring improved guests/patrons' satisfaction.Positioned Continuous Improvement initiatives leading to departmental efficiencies in the Front Office and Environmental Services operations, while attaining Leadership Certification status.Member of the Showboat Atlantic City Executive Committee.Leader of the Emergency Contingency team for potential Local 54 work stoppage.Advanced operating processes by performing meticulous analysis of staffing levels to adhere to the financial goals, while ensuring guests/patrons' overall satisfaction.Collaborated with the Facilities Department to create and implement a tower preventative maintenance program.Integrated Hotel Operations with Gaming and Non-Gaming Operations to ensure the highest degree of customer satisfaction and efficient operations.

Building loyalty and value with customers and employees at a top-rated, first class hotel and casino resort; with over 2,000 employees and 809 rooms.275 Direct Reports, 11M EBITDA (Net Income)High profile Director with full autonomy over all aspects of Hotel Operations that included Front Office, Front Services, Housekeeping, Environmental Services, Valet/Self Park Operations, Retail, and Wardrobe Operations in key customer contact departments with teams consisting of both union and non-union personnel.Created yearly capital expense and revenue budgets for Hotel Division while monitoring progress via P&L statements.Implemented, monitored and reviewed customer service standards.Established Productivity, Customer Service and Expense standards for all divisional departments.Transitioned Parking Operations from a third party vendor to an internal operation.Facilitated Hotel Operations during a corporate change from Caesars Entertainment, Inc. to Resorts International Hotel, Inc.

Report directly to the Vice President of Hotel Operations. Facilitated the transition from Caesars Entertainment to Resorts International. Established Productivity and Customer Service standards for Front Office, Front Services, and Parking Operations.