As the Automation COE Lead, I steer the strategic integration of RPA and AI to drive digital transformation and operational excellence across the organization. My expertise spans the inception, development, and leadership of RPA and AI initiatives, underpinned by a solid foundation in Project & Program Management, UX Design/UCD, and IT project implementation.My journey has been marked by successfully establishing the AI & Automation COE from the ground up, where I have been instrumental in crafting the governance, standards, and best practices that underpin our automation efforts. This includes pioneering the adoption of agile methodologies, creating high-fidelity prototypes, conducting A/B testing, and leveraging UX analytics to ensure our solutions not only automate but also enhance user experiences.Certified as an RPA SME and Scrum Master, I have a proven track record in managing projects across agile, waterfall, and hybrid frameworks. My leadership extends to cultivating an innovation-driven culture, focusing on leveraging ML, LLM processing, and AI analytics to not only meet but exceed business objectives. My goal is to bridge the gap between technological potential and practical application, ensuring our automation initiatives deliver real, measurable value.