David Looper Email & Phone Number

Gallatin, Tn, Us

Gallatin, Tennessee, United States

Directed and led the establishment of an IT department which included, hiring and training an IT team, the creation of a ticketing system, converting the company from local users to Entra (Azure AD) system, and enrolling all company devices into Intune.Managed a complete network overhaul of 33 retail stores and 6 warehouses which included, firewall design, switching, wireless, security systems, and VPN tunnels for point-of-sale networks.Led company decisions on multiple software… Show more Directed and led the establishment of an IT department which included, hiring and training an IT team, the creation of a ticketing system, converting the company from local users to Entra (Azure AD) system, and enrolling all company devices into Intune.Managed a complete network overhaul of 33 retail stores and 6 warehouses which included, firewall design, switching, wireless, security systems, and VPN tunnels for point-of-sale networks.Led company decisions on multiple software solutions ranging from point-of-sale, VOIP, HR, payroll, and warehousing software.Renegotiated contracts with vendors to reduce Microsoft and Google licensing costs by 33%.Successfully implemented Microsoft Intune for streamlined management of company devices, complemented by the efficient utilization of Azure AD (Entra) for comprehensive user management.Designed Intune, Microsoft Defender, and MFA policies to lock down devices and protect company data without impacting employee’s ability to work.Implemented backup and disaster recovery solutions for onsite resources and cloud-based products.Maintained vendor relations to ensure best pricing when purchasing hardware and software to ensure the best value for the company while staying under budget limitations.Utilized Azure SQL server instance to host company data for data ingest and Power-BI Show less

Nashville, Tennessee, United States

Supported multiple clients at Tier 3 and engineering level while maintaining client documentation, knowledge bases, and ticketing.Performing onsite visits to provide scope of works for clients on project needs.Conducted network, workstation, and server project deployments.Provided direct support with outside vendors to resolve issues with client’s line of business applications.Assisted in training other IT Specialists on specific processes and training issues to ensure… Show more Supported multiple clients at Tier 3 and engineering level while maintaining client documentation, knowledge bases, and ticketing.Performing onsite visits to provide scope of works for clients on project needs.Conducted network, workstation, and server project deployments.Provided direct support with outside vendors to resolve issues with client’s line of business applications.Assisted in training other IT Specialists on specific processes and training issues to ensure consistent proper practices for clients. Show less