With over 20 years of experience in the field of technology and business applications, I am a proficient leader with the ability to drive performance through business process optimization. I hold a professional background in software implementation, business process management, operational management, organization leadership, business intelligence, project management and change management. Throughout my professional history, I have led major programs to transform business processes leveraging technology and cloud-based services as part of an overall strategic vision, while leveraging best practice methods for tactical execution that deliver bottom-line results. I enjoy leading and contributing to a sustainable high performance culture, while leveraging my expertise in Salesforce CRM cloud technology to achieve growth, customer loyalty and margin expansion.
Listed skills include Telecommunications, Voip, Managed Services, Team Leadership, and 14 others.