David Luckett Email & Phone Number

North Carolina, United States

Youngsville, Nc

Guided patients through the healthcare systemTransported patients to appointments and obtained medical equipment, medications, and related itemsProvided guidance on medication usageProvided physical care for patients

Cary, Nc

Oversaw the quality and productivity of 10 supervisors and 240 specialistsCreated reporting systems for proper data analysisCreated a SharePoint site for specialists as well as supervisory and management staffInterfaced with the client multiple times daily to ensure client satisfaction. Directly managed the reporting teams to insure deadlines for reports/proposalsManaged and changed SOPs in conjunction with HROversaw quality and process improvement measures resulting in productivity increases and reductions in absenteeism

Raleigh-Durham, North Carolina Area

Facilitated timely and accurate adjudication of Medicare Part D coverage determination claims in a call center environment.Developed and oversaw a quality initiative that became Xerox policy across 2 separate programs. Acted as a Subject Matter Expert (SME) to 4 sites across the country.Traveled and trained pharmacists for productivity as well as quality. Delivered performance improvement reviews with pharmacists and assisted the pharmacists meet and exceed their productivity and quality goals.Performed work force management functions regarding overtime for over 500 employees.Interacted with the client operationally to ensure the team meets and exceeds our quality and productivity goals. Assisted pharmacist staff with clinical pharmacy decisions, consulting with CMMS approved compendia, including DrugDex and LexiComp, as well as approved journals.Recruited, trained, hired, and supervised over 100 pharmacists.Trained over 200 pharmacy technicians.Trained and supervised tech and pharmacist Subject Matter Experts (SME).Interfaced with the client multiple times daily to ensure client satisfaction.Coordinated and managed workflow across 4 sites nationally.Developed supervisors/team leads/SME staff across the country.

Raleigh-Durham, North Carolina Area

Adjudicated Medicare Part D coverage determination claims as a clinical pharmacist in a call center environment.Interacted with health care professionals and insurance providers to assure optimum member care. Decisioned Clinical pharmacy cases using CMMS approved compendia, including DrugDex and LexiComp, as well as approved journals. Became a SME (Subject Matter Expert) and gave assistance to other agents (pharmacists and technicians) during case processing. Provided clinical assistance to the RPh staff in addition to case processing.

Dunn, North Carolina

Performed the duties of a registered pharmacist, including the dispensing of medications, product review and verification, and patient counseling. Supervised the pharmacy staff. Ensured the appropriate state and federal pharmacy laws were being upheld. Interacted with health care professionals and insurance providers to assure optimum customer care.

Goldsboro, North Carolina Area

Performed the duties of a registered pharmacist, including the dispensing of medications, product review and verification, and patient counseling. Supervised the pharmacy staff.Ensured the appropriate state and federal pharmacy laws were being upheld. Interacted with health care professionals and insurance providers to assure optimum customer care.

Raleigh-Durham, North Carolina Area

Trained sales and support staff, as well as company partners, on the Teradata CRM software solution. Organized and gave customer workshops, which involved training as well as customization of our application demo, in order to fit our customer requirements. Attend trade shows to represent the company and to spread interest in the CRM solution. Quality and product testing effort for the CRM solution. Created a User's Manual for the sales force, which not only demonstrated how to use our software, but also informed the sales staff of our sales message for the software product, as well as the company philosophy.

Doctor Of Pharmacy (Pharmd), Pharmacy, 3.01

Studied pharmacy with a strong emphasis on geriatrics, drug information, and ambulatory care.

Master'S Of Public Administration- Uncompleted, Political Science And Government, 3.5

Studied public administration with emphasis in research methods including the use of SAS and SPSS software. Statistical research analysis.

Bachelor Of Science (Bsc), Textile And Apparel Management, 3.02

Activities and Societies: Theater club, Club footballClasses covered all aspects of the business, from marketing to quality control.