Client Acquisition & Retention & Sales Promotions- - Deliver operational oversight to large-scale, impactful acquisition activities and strategies.- Take full ownership of driving subscriber sales, augmenting revenue and profit generation through boosted retention, and increasing client LTV.- Amplified average spends per subscriber by 63% & drove more than twofold increase of subscriber base after first two years.- Maintain lucrative, long-term relationships with largest customers, steering complex contract negotiations & account management. - Foster new connections and establish a strong network during regional and national trade shows as the company representative.- Leverage relationships and transform mid to high-value clients as company spokespeople, ambassadors, and community advocates.Strategic Planning & Execution- Identify and implement strategic, data-driven methodologies to enhance per-customer sales & outreach processes and elevate client experiences. - Streamline cross-selling and retention efforts through a well-designed monthly calendar for inside sales and promotional activities.- Fronted customer success initiatives, reducing subscriber churn and increasing renewal rate by 53% and 80%+, respectively. - Instigate and oversee diversified marketing channels for two distinct business lines, including social media, email, & text messaging.- Facilitate acquiring, training, and managing key talents for local and remote account management, customer success, marketing, and sales promotions.- Discover and deploy proven social media marketing techniques and cutting-edge, modern CRM and Sales tools such as Salesforce, Pardot, Hubspot, Active Campaign, LiveChat, Loom, LinkedIn Sales Navigator, Intelligent Pop-ups, Chat Bots, etc.

Strategic Planning & Execution & Sales Promotions - - Controlled growth strategies to expand client pipeline, bolster acquisition and retention rates, and magnify company sales/revenue.- Increased company revenue via strategic cross and persuasive selling to existing customers and calculated monthly sales promotions- Played crucial in 400%+ customer base growth, including the doubled increase of customer revenue in 2007 and 2008 and 15-25% year-over-year until the end of employment.- Spearheaded the strategic planning, orchestration, and rollout of marketing and sales materials in digital, print, and social media.- Boosted and enlarged the digital presence and bolstered corporate identity in the company blog & multiple social media platforms.Customer Success Management & Client Acquisition & Retention - - Actively participated and represented the company in regional and national trade shows, averaging 4 to 6 shows annually.- Strengthened brand reputation by cultivating renowned customers and industry thought-leaders as company spokespeople and ambassadors- Successfully revolutionized trade-show appearances from cost-based to profit-centered via networking & relationship building.

Customer Success Management - - Built, commanded, and mobilized in-house and regional account management teams, ensuring customer experience & satisfaction.- Generated revenue from and ensured retention of 4k+ subscribing businesses, meeting and surpassing desired sales outcomes. - Created and led remote regional account management teams to cost-effectively improve local relationships with communitiesInside Sales & Sales Promotions - - Heightened and stabilized sales volume through tactical sales promotions initiatives such as outbound email and phone campaigns.- Drove profit from annual membership conferences and ran regional user group communities via local meetings and virtual forums.- Earned commendations for successfully generating 80% of subscriber-based company revenue from multiple product lines.- Exceeded company's sales goals and propelled revenue per customer by 42% and YOY customer retention rates by 20%.