Director, Video Operations
Verizon
• Leader of an organization accountable for all operational aspects of Video Hub Offices (VHOs) across the country providing all Verizon FiOS video services.• Accountable for all linear content ingest including all grooming and element configuration supporting local and national broadcast services. • Responsible for on site systems supporting secondary video services, including Interactive Media/Program Guide, Video On Demand Services, Emergency Alert Systems, Ad Insertion Platform, and Sports Black Out management.• Established innovative tools and methods for proactive surveillance and troubleshooting of all video services, surpassing all Mean Time To Repair and Network Availability objectives.• Accountable for all site logistics, power plants and physical and system security measures.• Oversaw the creation of 5 new VHOs, including staffing, site build, acceptance testing, and the creation of all supporting interfaces.• Led required VHO unionization efforts in late 2008 with the creation of a new job title, and no loss of personnel, impact to video services, or impact to day to day operations.