David Lundquist Email & Phone Number

New York, Ny, Us

As Strategic Operations Lead, I lead the development and implementation of scalable solutions for organizational productivity enhancement in direct partnership with operations and technology teams.One essential task is supporting the resource and infrastructure forecasting for onboarding new markets.A section of my key contributions and achievements in this role include:⇛ Enhanced production by 30% by leading PQA software rewrite from roadmap definition to User Acceptance Testing (UAT), journey mapping, technical documentation, and solution roll-out.⇛ Accelerated production by 40% through implementation of a software rewrite; coordinated UAT, facilitated backlog grooming/sprint planning, and supported dev team with sprint review calls.⇛ Reduced backlogs across four platforms, slashed Domain from 1.1M records to 70k, and improved tool performance by identifying and implementing appropriate threshold.⇛ Delivered worldwide strategic data quality, automation, and volume/metric tracking projects within deadlines⇛ Supported implementation and sustainability of digital change initiatives, digital roadmaps, and product development.

New York, Ny, Us

In this capacity with The Nielsen Company, I assisted technical account managers in developing campaigns within the proprietary corporate system, creating tags to track impressions for campaigns, and facilitating discrepancy reports based on tracking indices.Key deliverables for this role included:⇛ Reduced monthly costs on third-party vendor TCS by up to $90K by devising/executing new processes, facilitating calls with off-shore team, and providing strategic training/leadership to on-shore team members.⇛ Slashed discrepancy check report creation time from 30 minutes to 5 minutes per report by creating and executing excel VBA macros; produced reports for Coca-Cola, Walmart, Horizon, Amazon, Unilever, and other multinationals.⇛ Decreased workload of an overburdened team by offering volunteer services and training the team on Linux implementation to merge data sets from several locations and prepare reports for clients.⇛ It is noteworthy to mention that I planned, scheduled, and organized team meetings for training and performance improvement.

New York, Ny, Us

Key highlights of my day-to-day duties and notable accomplishments for this role included:⇛ Tracked team performance by analyzing daily KPIs and provided strategic leadership/training to accomplish tasks.⇛ Coordinated events, including time change, model year, and replicate drop-ins. Facilitated Severity-1 conference calls.⇛ Enhanced customer experience by providing prompt resolution to technical issues and responding to inquiries.⇛ Slashed data reprocessing time from one week (one week to reprocess one day of data) to one day (one day to reprocess several weeks of data) by automating a manual and time-consuming process through implementation of IBM Mainframe in collaboration with a developer.⇛ Transitioned corporate technical infrastructure from Microsoft Office to Google Business Suite by serving as Google Guide; trained 20+ users on deploying Google Business Suite and provided troubleshooting service for any issues.⇛ Decreased time spent on a biweekly email creation process from 4 hours to 30 minutes by automating manual simulcast communication process.

In this phase of my professional career arch, I was leading the complete spectrum of enterprise operations, evaluating effectiveness, identifying areas of improvement, and devising/executing leading-edge strategies to enhance productivity and efficiency.Key day-to-day tasks included:⇰ Tracking KPIs and communicating daily productivity and performance by creating/submitting comprehensive reports.⇰ Cultivating and nurturing strong professional relationships with technical teams and managers to develop/implement efficient solutions.Key Contributions/Achievements:⇛ Served as Subject Matter Expert (SME) for company media projects trending in top 10 categories, such as movies, music, books, products, television shows, apps, and websites.⇛ Developed and executed innovative processes and brainstorm ideas by collaborating with project manager.

Bachelor Of Science In Economics, Minor In International Business, Economics And International Business

Associate Of Arts Degree In Business Administration, Business Administration